Most Common Problems with an Aadhar Card. How to Rectify?

There are times when despite various efforts put by the Unique Identification Authority of India (UIDAI), an Aadhaar Cardholder faces a lot of issues such as wrong information printed on the Aadhaar Card, Aadhaar Card is generated but not delivered at the communication address, and many more.

In order to address the grievances and complaints, the ‘Unique Identification Authority of India’ (UIDAI) has set up a ‘grievance redressal system’. Moreover, a contact centre has also been set up for those who want to contact the Aadhaar issuing authority directly in person. The details for contacting the authority are mentioned below:

Helpline Number	1800-300-1947
Email Address	help@uidai.gov.in

Let us now understand the common problems with Aadhaar Card and their solutions in detail.

Problem 1
Rejection of Aadhaar Card

As mentioned earlier in this article, there can be various problems associated with the Aadhaar Card. However, in case your Aadhaar Card is rejected, you are immediately informed about the same through an SMS to your registered mobile number.

To rectify the problem of rejection of Aadhaar Card, you must keep the following things in mind:

• You need to revisit the Aadhaar Enrolment Centre, in case your Aadhaar application was rejected due to the insufficient documentation. Once you visit the centre, you must complete the documentation and your request for Aadhaar application will be processed immediately.
•  You will have to cancel either your old application or update the same application, if there’s a problem with the duplication application.

Problem 2
Lost or Misplaced Aadhaar Card

Have you lost your Aadhaar or misplaced it? You don’t have to worry at all. The Unique Identification Authority of India (UIDAI) has made provisions for you where you can now easily get a duplicate Aadhaar Card through the ‘Reprint Aadhaar Card’ facility. The duplicate Aadhaar Card is considered to be equally valid.

To rectify the problem of a lost or misplaced Aadhaar Card, you need to follow the steps mentioned below:

Step 1: Visit the official UIDAI’s Portal and click on ‘Order Aadhaar Reprint (Pilot Basis)’

Step 2: Enter your 12-digit Aadhaar number or 16-digit Virtual ID (VID) and the security code

Step 3: Click on the ‘Send OTP’ button to send the OTP to the mobile number registered with Aadhaar Card

Step 4: Now, enter the OTP received on your mobile number or TOTP from the mAadhaar app and click on the ‘Submit’ button

Step 5: You need to check the details with your Aadhaar Card in the ‘Aadhaar Preview’ section

Step 6: Once done, you have to click on the ‘Make Payment’ option

Step 7: Make the payment through options like UPI/Netbanking, Debit/Credit Card

Step 8: Your request will now be processed successfully and an SRN will be generated which can be used to track the status of the Aadhaar reprint request

To know the process of how to reprint your lost Aadhaar Card in detail, click here.

Problem 3
Name Mismatch in PAN and Aadhaar Card

The Government of India has now made it mandatory to link your Aadhaar Card with PAN Card to file the Income Tax Returns. However, incorrect information/mismatch in the details such as the name, gender or date of birth, will lead to failure in linking the two documents.

However, make sure you change the name in either of the documents. You can change the name in PAN Card both online and offline. To rectify this problem, follow the steps mentioned below to change your name in PAN Card offline:

Step 1: Download and print the PAN Correction form i.e. https://www.incometaxindia.gov.in/Documents/form-for-changes-in-pan.pdf

Step 2: Enter your last name, first name, and middle (if any) as printed on your PAN card

Step 3: Now, you have to enter the ‘Name as you would like to print on the PAN Card’

Step 4: Enter the other mandatory fields as well (marked with *)

Step 5: Attach the supporting documents like your POA, POI, date of birth proof, signature, and photograph

Step 6: Attach the Demand Draft (DD) of Rs. 110 (communication address within India) or Rs. 1020 (communication address outside India) along with the PAN Card Correction/Update form

Step 7: Now, send this form to the NSDL’s address at

INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited),
5th Floor, Mantri Sterling, Plot No. 341, Survey No. 997/8,
Model Colony, Near Deep Bungalow Chowk, Pune – 411 016

Step 8: Once the name on your PAN Card is updated, it will be delivered to the address of the correspondence mentioned in the form

To know how to change/update name in PAN Card online, click here.

Problem 4
Aadhaar Card not delivered to the Resident

There are times when an Aadhaar Card is not delivered even after the stipulated time of three months through the post. There could be multiple reasons why the Aadhaar Card doesn’t get delivered such as technical errors, improper verification, incorrect information, loss of encryption, and many more. 

As a solution, you might have to apply for Aadhaar Card all over again in case you have not received it as the Unique Identification Authority of India (UIDAI) will reject your application if it was issued date prior to 1st April 2020. You can contact the Aadhaar issuing authority at the number of email ID mentioned above.

However, you need to make sure that your Aadhaar application was generated before you raise your complaint. You can also download e-Aadhaar in case your Aadhaar Card is not delivered through post.

Problem 5
Demographic Errors

When you apply for an Aadhaar Card, it is important that you provide all the correct data and preview the Aadhaar application form twice before submitting it. In case, the errors are still there, you are still given the chance to correct it before finally submitting it. One the errors are rectified, your Aadhaar Application form will be accepted.

Moreover, if the errors are not corrected you may have to visit the Aadhaar Enrolment Center to rectify the demographic errors. You need to submit the valid documents and the Aadhaar Enrolment Form at the Center.

Problem 6
Biometric Authentication Errors

To apply for an Aadhaar Card, the Unique Identification Authority of India (UIDAI) does a biometric authentication in order to identify your identity by evaluating or more distinguishing biological traits such as fingerprints, iris scans, etc.

To update/correct your Aadhaar Biometrics, you need to follow the steps mentioned below:

• Visit a nearby Aadhaar Enrolment Centre (you can locate the same form UIDAI’s portal)
• You have to fill the Aadhaar Enrolment/Update Form
• Once the form is filled, you have to provide it to the executive along with your Aadhaar details
• You will be now asked to provide either your fingerprints or iris the authentication
• Once authenticated, you can submit your fingerprints and iris
• Your data will be locked and updated in the UIDAI’s database by the executive
• You will have to pay a fee of Rs. 50(inclusive of GST) to avail this service

It is worth noting that children have to update their biometric in Aadhaar when they reach the age of 5 and 15 years. This is done to ensure that the biometric data remains valid as the children grow up. To update Aadhaar biometrics  for your children between age 5 and 15, you need to do the following things:

If the child is below the age of 5 years:

• No biometric is updated 
• Only photograph of the child is taken
• One of parents/guardian has to submit the Aadhaar Card
• When the child is above 5 years, his biometric data of all 10 fingers and iris is updated
  
• The procedure to update the biometric data in this case similar to that of the adults

If the child is above the age of 5 years:

• Biometric of all the ten fingers, iris scan and photograph  is updated when child turns 15 years old
• The birth certificate of the child has to be submitted

It is worth mentioning that the UIDAI in order to protect and secure  the biometrics data of the Aadhaar Cardholder, provides the facility of  biometric locking. However, after locking your biometrics, the authentication is not possible and thus to authenticate or verify using biometric data, the biometric it has to be unlocked first. To know in detail, click here.

Conclusion:

Since an Aadhaar Card is one of the most important documents, it is important for the Unique Identification Authority of India to ensure that Aadhaar Cards are issued without any trouble to the citizens and their queries (if any) must be resolved as the top most priority. An Aadhaar Cardholder on the other hand must also diligently apply/update for an Aadhaar Card in order to avoid any issues.

About Aadhaar

An Aadhaar Card is a 12-digit unique identification number to all residents of India issued by the Unique Identification Authority of India by providing the biometric and demographic details. It is considered to be one of the most important documents and it serves as the proof of identity. It is worth mentioning that an Aadhaar Card is not a ‘citizenship’ document for the citizens of India.

However, there are various benefits of having an Aadhaar Card can be used as a proof of residence/address, for opening a fixed deposit, for filing the Income Tax Return, for availing various subsidies provided by the Indian Government, for opening a bank account, and more.