First Level Escalation
If a customer wishes to escalate an issue with the bank, he/she can visit the branch and fill out their complaint in a complaint register. In addition, a customer can drop a written complaint with their names and address in the “Suggestion-cum-Complaint” box kept at every branch. Complaints at Abhyudaya Bank can also be sent to the branch via letters.
Customers can also lodge a complaint by filling out a grievance form online, using this link.
https://www.abhyudayabank.co.in/english/Grievanceform.aspx
Second Level Escalation
If the customer is not happy with the resolution provided at Level 1, he/she can lodge the complaint to Dy. General Manager of the Zonal Office/Asst, General Manager of the Regional Office by writing to them or sending them an email. Customers can get the complete address and email id of the respective General Managers and Zonal Office/Asst at the URL given below:
https://www.abhyudayabank.co.in/english/Grievance-redressal.aspx
Third Level Escalation
If the complaint remains unresolved by general managers and regional officers, the customer can file a direct complaint to the bank’s ombudsman at the following address:
Office of the Banking Ombudsman,
Reserve Bank of India,
4th floor, Sector 17,
Chandigarh, 160017
RBI Contact Centre – 14448
https://cms.rbi.org.in