The American Express Company or Amex is a multinational financial services corporation primarily known for a range of credit cards. In case a user has any difficulty in using the services, he or she can reach out to the company for instant support. The Amex customer care team can be reached on the toll-free numbers for speedy resolution of issues and grievances.
Amex Customer Care Number
American Express® India credit cardholders can give a call on the toll-free number and register queries or complaints related to the cards. Customers can call the toll-free number mentioned below to get their queries answered:
1-800-419-2122
Below is the list of customer care numbers for personal Amex credit cards –
American Express® Credit Card Customer Care Numbers
| American Express® Credit Cards | Toll-Free Number | Contact Number |
| Jet Airways American Express® Platinum Credit Card | 1800 208 1223 | 0124-2801141 0124-6744141 |
| American Express® Platinum Credit Card | 1800 419 1030* | 1800 180 1030
91-124-280-1030 |
| American Express® Gold Credit Card | 1800 419 2122* | 91-124-2801122 |
| American Express® Platinum Travel Credit Card | 1800 419 2122 | 0124-2801122 |
| American Express® PAYBACK Credit Card | 1800 419 0726 | 0124 6744144 0124 2801093 |
| American Express Membership Rewards® Credit Card | 1800 419 0167 | 0124-280 1418 |
American Express Card Customer Care Numbers
| American Express® Cards | Toll-Free Number | Contact Number |
| American Express® Gold Card | 1800 419 1120* | 91-124-2801111 |
| American Express® Platinum Card | 1800 419 1255* 1800 180 1255 |
91-124-2801444 91-124-4650244 |
| Air India American Express® Gold Card | 1800 419 1266* 1800 180 1666 |
91-124-2801666 91-124-4650266 |
| Air India American Express® Green Card | 1800 419 1261* 1800 180 1261 |
91-124-4650261 91-124-2801261 |
The list of Amex credit card customer care numbers for corporate cards is mentioned below:
| American Express® Corporate Cards | Toll-Free Number | Contact Number |
| American Express® Platinum Corporate Card | 1800-419-1092 | 0124 280 1092 +91-124-280 1092 (When calling from overseas) |
| Jet Airways American Express® Corporate Card | 1800-419-1199 | 0124 280 1299 +91-124-280 1299 (When calling from overseas) |
| Green & Gold | 1800-419-1222 | 0124 280 1222 +91-124-280 1222 (When calling from overseas) |
American Express® Platinum Corporate cardmembers travelling overseas can call on the numbers mentioned below for services related to their credit cards:
| Country of Travel | Toll-Free Number |
| U.S.A. | 18554782353 |
| U.K. | 8007562970 |
| France | 800914323 |
| Australia | 1800205898 |
| Hong Kong | 800905903 |
| Singapore | 8001012672 |
| Japan | 531161280 |
| Saudi Arabia | 8008146320 |
| China | 108007141786 |
| Germany | 8001830795 |
| Italy | 800870895 |
| Canada | 18553381204 |
American Express® Corporate cardmembers who are travelling overseas can contact the numbers mentioned below:
| Country of Travel | Dial Code | Toll-Free Number |
| U.S.A. | 888-213-6747 | |
| U.K. | 00 | 800-0419-1222 |
| France | 00 | 800-0419-1222 |
| Australia | 11 | 800-0419-1222 |
| Hong Kong | 1 | 800-0419-1222 |
| Singapore | 1 | 800-0419-1222 |
* The Toll-Free numbers can be accessed from both Landline and Mobile numbers from anywhere in India
Amex Customer Care Addresses
To raise a query or book a complaint, customers can also write a letter to the registered or branch office of American Express. The addresses are given below-
| Registered and Branch Address | American Express Banking Corp. MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi -110 017 |
| Corporate Office | Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002 Haryana, India Ph: +91 124 4190000 |
American Express has four Card Operation Centres, one each in Gurgaon, Mumbai, Bangalore and Chennai-
| City | Card Operation Centre Address |
| Gurgaon | American Express Banking Corp. Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002 Haryana, India Ph: +91 124 4190000 |
| Bangalore | American Express Banking Corp. No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore – 560 047 |
| Mumbai | American Express Banking Corp. One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013 |
| Chennai | American Express Banking Corp. Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai – 600 004 |
Amex Grievance Redressal Mechanism
To provide complete assistance and satisfaction to its customers, American Express has set up a grievance redressal cell. If the helplines provided above could not respond to your query/complaint satisfactorily, you can escalate the matter to the Manager – Executive Correspondence Unit. For this, you can write a letter/email or call on the number provided below.
Ms. Shilpi Rehani/Ms. Pooja Dubey
Manager – Executive Correspondence Unit
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Telephone No. 0124-3362044 and 0124-3362172
Email: Manager-Customerservicesindia@aexp.com
- If still dissatisfied, further escalation can be addressed to-
Mr. Ashish Pandey
Head – Customer Services
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Email: Head-Customerservicesindia@aexp.com
- In case a satisfactory solution has not been provided in this stage, one can contact the nodal officer-
Mr. Vineet Dhamija
E-mail ID: AEBCNodalOfficer@aexp.com
Fax No: 0124-2801144
Telephone no: 0124-4190044
(Monday to Friday 8:30 to 5:00 pm)
Address:
American Express Banking Corp.
Cyber City, Tower “C”, DLF Bldg. No.8, Sector – 25, DLF City Phase – II,
Gurgaon – 122002 (Haryana)