Automated Teller Machine, simply known as ATM, is a widely used electronic banking outlet that allows customers to carry out basic transactions such as cash withdrawal, balance inquiry, etc. without the need to visit a bank. Most banks have their own ATMs that the savings and current account holders can use to carry out the basic transactions. Both ATM-cum-debit cards and credit cards issued by a bank can be used to withdraw cash or carry out other transactions.
Basic transactions that the customer can carry out using ATM:
- Cash Withdrawal
- Balance Inquiry
- Mini (Account) Statement
- ATM PIN Change
Some ATMs also allow advanced features such as:
- Deposits
- Funds Transfer
- Bill Payments
The ATM-cum-debit cards in India usually have a magnetic stripe that is used by the ATM to identify the customer. Chip-enabled ATM cards are now being introduced by different banks to operate the ATM.
Until a few years ago, customers had to apply for ATM card to use this facility. The customer would have to wait for the ATM card to arrive at their postal address associated with their bank account. A few days later, the customers would receive another envelope containing the ATM PIN. They were advised to visit their nearest ATM and carry out an ATM PIN Change to ensure that their ATM credentials were safe.
Soon, most banks started issuing ATM-cum-debit cards to ensure that the customers could use the same card to withdraw cash from ATMs and swipe it at PoS terminals to complete the payments. Until the banks were computerised and connected completely, customers could only use ATMs of their respective banks to carry out the transactions.
Over the course of a few years, everything changed and many banks allowed account holders of select banks to use their own ATM services. Now, the rules and regulations have changed again. People can go to any bank ATM to withdraw cash.