AU Small Finance Bank customer care services aim at providing a quick and easy solution to their customers holding AU Small Finance Bank savings account, current account, personal loan, credit cards, and other financial instruments in the bank. The bank provides customer care numbers and missed call services to look after the concerns of their customers. Let us discuss about AU SFB customer care services in detail.
AU Small Finance Bank Limited Customer Care Number
Customers of AU Small Finance Bank can call on the below-mentioned numbers to get their queries resolved.
Customers can call AU Small Finance Bank customer care helpline toll-free number 24×7 on the number mentioned below:
1800 1200 1200
or
1800 26 66677
If the customer is unable to connect with customer care toll-free numbers, he/she can call on the below-mentioned non-toll-free numbers. Please note that the charges may apply as per your mobile tariff plan and service provider.
1860 1200 1200
or
0141 – 7141000
or
0141 – 6133000
or
0141 – 3071800
AU Small Finance Bank Limited Customer Care E-mail ID
AU Small Finance Bank customers can lodge their complaints on the provided e-mail id:
customercare@aubank.in
NRIs can lodge their complaints on the provided AU SFB customer care e-mail id:
nriservices@aubank.in
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AU Small Finance Bank Limited Missed Call Banking
AU Small Finance Bank offers free of cost missed call service which provides instant access to account information with just a miss call. With this dial feature, the customer can know his/her mini statement and account balance related to savings account by just giving a missed call from his/her registered mobile number.
| Services | Missed Call Number |
| Account Balance | 1800-120-2586 |
| Mini Statement | 1800-121-2586 |
| FASTAG Balance | 9594-744-440 |
AU Small Finance Bank Limited Grievance Redressal
In case the customer is not satisfied with the response provided by AU Small Finance Bank customer care and grievances are not solved within seven days, customers may escalate their complaint to the Principal Nodal Officer of the bank. Details of the Principal Nodal Officer of AU Small Finance Bank Limited are attached below.
Mr. Deepak Babber
AU SMALL FINANCE BANK LIMITED
Bank House, 6th Floor, Mile 0, Ajmer Road,
Jaipur, Rajasthan, PIN – 302001
Phone no – 0141- 6660645
E-mail id: pno@aubank.in
If the customer feels that he/she is still not satisfied with the provided response by the bank, the customer in that case may approach to Banking Ombudsman, Reserve Bank of India to lodge the complaint.
FAQs
Q. Are there any charges on missed call banking services provided by AU Small Finance Bank?
Ans. The bank does not levy any charges for using missed call banking.
Q. What are the timings of video banking in AU Bank?
Ans. The video banking service is accessible from 8 AM to 8 PM in AU Bank.
Q. What is the toll-free number for credit card queries in AU Bank?
Ans. Customers holding a credit card with AU Bank can call on 1800 1200 1500 for their queries. The service is accessible 24×7.
Q. Who all can avail AU Bank’s customer care services?
Ans. The services are offered to all categories of account holders in AU Bank.
Q. How can I block my debit card in AU Bank?
Ans. You can block your debit card by calling the customer care of the bank at 1800 1200 1200 or you can login to AU 0101 net banking to block your card.