Axis Bank Customer Care – 24×7 Number, Email ID, Grievance Redressal

Axis Bank customer care department can be contacted through call (Toll-free numbers), SMS, netbanking, mobile banking, email or writing to the bank’s team. Let us find out how to do it.

Axis Bank Customer Care Number 24×7 Toll-Free Number

In case you need any information regarding Axis Bank’s products and services, the status of cheque issued or deposited, interest rates, ATM, internet banking, mobile banking or blocking lost/stolen ATM/credit card, then you can contact their Axis Bank customer care numbers as mentioned below:

Toll-free Numbers: 1860-419-5555 / 1860-500-5555 / 1800-103-5577

One can contact the following number to report a lost Axis Bank debit card:

022-6798-7700

Axis Bank provides customer service regarding agricultural and rural enquiries as well. It has set up a special customer service team to cater to this sector. One can call the Axis Bank Agri and Rural customer service team at:

1800-419-5577 (Chargable)

NRI customers of Axis Bank can contact customer care by dialling the following chargeable numbers to get answers to their queries and speedy resolution of their issues:

Country	Axis Bank NRI Phone Banking Number
USA	1855 205 5577
Saudi Arabia	800 850 0000
UK	0808 178 5040
UAE	8000 3570 3218
Singapore	800 1206 355
Qatar	00 800 100 348
Canada	1855 436 0726
Bahrain	800 11 300
Australia	1800 153 861
Non-Toll-Free	+91 40 67174100

Also Read: How to Apply for Axis Bank Business Loan

Operating Hours for Axis Bank Customers 

Branch Visit: You can visit Axis Bank’s nearest branch related to loans, credit cards, account services, and other credit products from 8:00 a.m. to 8:00 p.m. Monday to Saturday, excluding national holidays.

On Call: You can also call their Toll-free number for any enquiry, complaint, or suggestions.

Axis Bank Credit Card Customer Care

Customers of Axis Bank can contact the Axis Bank credit card customer care number to get instant services related to their credit cards such as credit card hotlisting, limit change, PIN change, etc. One can avail these services by calling at the following numbers:

1860-419-5555 / 1860-500-5555

Read More: Axis Bank Credit Card Customer Care

Axis Bank Home Loan Customer Care

For any form of complaints and queries, contact Axis Bank home loan customer care on 1860–419–5555 or 1860–500–5555. The services of Axis Bank home loan customer care are available across various countries.

Read More: Axis Bank Home Loan

Axis Bank Personal Loan Customer Care

Borrowers of Axis Bank personal loans can contact the toll-free numbers to get answers to their questions or resolution of issues by placing a call at the following numbers:

1860-419-5555 / 1860-500-5555

Customers outside India can call the following number for any help regarding Axis Bank personal loan:

+91-22-67987700

It is worth noting that customer service for loan enquiries is available between 9 am and 9 pm on all days except Sundays and national holidays.

Read More: Axis Bank Personal Loan Customer Care

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Axis Bank Customer Care Email ID

Customers can also send an email regarding any queries, questions, feedback or complaints at the following email IDs.

Department	Axis Bank Customer Care Email ID
General Bank Account Queries	customer.service@axisbank.com
Queries Related To Credit Cards	creditcards@axisbank.com
Loan Queries	loans@axisbank.com
Merchant Services	merchant.services@axisbank.com
NRI Customers	nri.services@axisbank.com

Axis Bank Grievance Redressal Forum

If you are not satisfied with the response from the Axis Bank customer care team, you can escalate the issue and write to the nodal officer. You can either visit the official website of Axis Bank and submit the grievance redressal form or download the form and send it to the following address:

Grievance Redressal Officer

Mr. Ashish Rajput
Designation: Assistant Vice President
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708
Contact No: 08061865200
Email: nodal.officer@axisbank.com.

Here are the details of the nodal officers at regional offices under the Banking Ombudsman Scheme, 2006. You can contact them directly if you are unsatisfied with the solution offered by Axis Bank customer care support.

Region	Nodal Officer Name & Address	Contact Number
Orissa	Mr. Ajit Kumar Tripathy Plot no.1, Ground Floor, Nandighosh Estates, Bapujinagar, Bhubaneswar – 751009	0674-2598912
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura	Mr. Munindra Nath Bharali Administrative Office, Chibber, House, 3rd Floor, Guwahati – Assam 781 005	0361-2340029
Bihar and Jharkhand	Dr. Abhay Kumar Deepak 1st Floor, Pataliputra Colony Main Road Opposite Sai Mandir Patna – 800013	0612-2271222
Delhi, Haryana, Jammu and Kashmir and Ghaziabad District of Uttar Pradesh	S N. Bhattacharya Axis House, Plot No- 1-14, Tower T1, 5th Floor, Jaypee Greens Wish Town, Sector 128, Noida – 201304 ( UP)	0120 – 6210005
Rajasthan	Mr. Manoj Dikshit 1st Floor, Shanti Towers, Hawa Sadak, B-115, Civil Lines, Jaipur-302006	0141-4076752
Himachal Pradesh, Punjab, and Chandigarh	Mr. Rakesh Langar 2nd Floor, SCO – 369 & 370, Sector – 34 A, Chandigarh – 160022	0172-5037181
Uttarakhand and Uttar Pradesh (excluding Ghaziabad)	Mr. Tuhin Sarkar 1st Floor, U P Co-Operative Bank Building, 2, M G Marg, Hazratganj, Lucknow – 226001.	0522-4917202
Tamil Nadu, Pondicherry and Andaman Nicobar Islands	Mr. G. Raghavan 82, 3rd Floor, Dr. Radhakrishnan Salai, Mylapore, Chennai – 600004	044-28285966
Karnataka	Mr. S. Shankara No. 41, Sheshadri Road, Anand Rao Circle, Bangalore – 560 009	080-23000410
Andhra Pradesh	Mr. P. B. Kumar Abhinandan Towers, 6-3- 249/3, Road No 1, Banjara Hills, Hyderabad – 500034	040-27540060
Kerala and Lakshadweep	Mr. Sudheesh Menon 41/418, 5 Floor, Chicago Plaza, Rajaji Road, Ernakulam, Kochi – – 682 035	0484-4422089
Maharashtra and Goa	Mr. Alok Srivastava Mumbai Circle Office, 2nd Floor, Corporate Park II, Behind Swastik Park, Sion Trombay Road, Chembur East, Mumbai -400071	022-45051296
Gujarat, Dadra and Nagar Haveli & Daman and Diu	Mr. P Krishnamoorthy Shivalik – Ishan, 3rd Floor, Near C. N. Vidyalaya, Ambavadi, Ahmedabad – 380015	079 -40225140
Madhya Pradesh and Chhattisgarh	Mr. D. B. Kiran 2nd Floor, “The Infinity”, Near Hotel Tulsi Exotica, M.P.Nagar, Zone – II, Bhopal – 462011	0755 – 4097920

Axis Bank Principal Nodal Officer

Suppose you are not satisfied with the solution or you don’t receive any response within 30 days of approaching the nodal officer. In that case, you can further escalate the issue to the principal nodal officer. The form is available on the official website of Axis Bank. You can either submit it online or take a printout, fill in the details and post it to the following address:

Principal Nodal Officer

Ms. Deepti Radkar
Designation: Senior Vice President – II,
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708

You can also contact at +91- 080-61865098 (9:30 AM to 5:30 PM Monday to Saturday except 2nd & 4th Saturdays and bank holidays).

You can also send an email at pno@axisbank.com. You will get a response within 10 working days.

FAQs on Axis Bank Customer Care

Q. What is Axis Bank’s credit card customer care email ID?

Ans. The email address for the Axis Bank credit card customer care is creditcards@axisbank.com

Q. Is Axis Bank credit card customer care 24×7?

Ans. Yes, Axis Bank credit card customer care is available 24/7. You can call their emergency helpline number 91-2267987700 to report a loss of credit or debit card or related issues.

Q. What are the operating hours for customer support of Axis Bank?

Ans. Axis Bank’s IVR services are available 24/7 and their loans, credit card and account services are available from 8:00 a.m. to 8:00 p.m. on Monday to Saturday, excluding national holidays.

Q. How can I access customer care through the mobile app?

Ans. You can access the bank’s customer care services by downloading their mobile app Axis Bank ‘Open’ from the Google PlayStore.

Q. Can I get assistance in languages other than English from Axis Bank customer care?

Ans. Yes, with the help of Axis Bank’s assistant Axis ‘AHA’, you can get support in the Hindi language, besides English. Axis Bank AHA is powered by AI, machine learning, natural language processing, and multiple language support.