Axis Bank Home Loan Customer Care Numbers
1860-419-5555
1860-500-5555
1800-209-5577 (toll free number)
1800-103-5577 (toll free number)
The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section.
NRI customers can use the following toll-free numbers:
| Country | Toll-Free Number |
| USA | 1855 205 5577 |
| Saudi Arabia | 800 850 0000 |
| UK | 0808 178 5040 |
| UAE | 8000 3570 3218 |
| Singapore | 800 1206 355 |
| Qatar | 00 800 100 348 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
The non-toll free number for Axis Bank NRI Home Loan customers is +91 40 67174100
Existing Axis Bank Home Loan customers can also connect with bank officials via mail (Connect via Email) from the support section of the website. The consumer has to fill in the following details:
- Email ID
- Account Number/Card (last 4 digits)
- Mobile Number
- Name on the account/card
Last updated on 13 November 2024
Grievance Redressal
Level 1
Home loan customers can get in touch with the lender via the below mentioned channels to register their grievances:
- Call centre or phone banking numbers:
- For Axis Bank customers: 1860-419-5555, 1860-500-5555
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms): 1860 210 2484 (Local call charges apply) Customers calling from outside India can use +91 22 4955 2484 to register their grievances.
- Website Support:
- For Axis Bank customers: www.axisbank.com/support/
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms): https://www.online.citibank.co.in/customerservice/home.htm
- Branches /Loan Centres:
- Axis Bank Customers can visit www.axisbank.com to get the details of the nearest branch or loan centre
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms) can know the details of the their branch/loan centres by visiting https://www.online.citibank.co.in/customerservice/branch-atmlocations.htm
- Email or Web chat channels of the bank
- Social media handles:
- Axis Bank Home Loan customers can visit the social media handles of the lender to register their grievance
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms) can go to the Citi managed social media handles to register their complaint
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For Customers of Overseas Branches & Representative offices (Level 1 complaints)
Axis Bank has designated the branch’s Chief Executive Officer or the Chief Representative of the representative office as the Complaints Handling Officer. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are mentioned below:
| complaints.difc@axisbank.com | Complaints Handling Officer, DIFC |
| complaints.hk@axisbank.com | Complaints Handling Officer, Hong Kong |
| complaints.sing@axisbank.com | Complaints Handling Officer, Singapore |
| complaints.slk@axisbank.com | Complaints Handling Officer, Sri Lanka |
| complaints.adro@axisbank.com | Complaints Handling Officer, Abu Dhabi Representative Office |
| complaints.shg@axisbank.com | Complaints Handling officer, Shanghai Branch |
| complaints.giftcity@axisbank.com | Complaints Handling officer, Gift City IBU |
| complaints.dro@axisbank.com | Complaints Handling Officer, Dubai Representative Office |
| complaints.sro@axisbank.com | Complaints Handling Officer, Sharjah Representative Office |
The bank has set a maximum 10 days response time period and if the concerned customer is not satisfied with the response received, he/she can escalate the matter to Level 2.
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Level 2: Circle Nodal Officer/Nodal Officer at HO
Existing customers who are not satisfied with the response provided at Level 1 can escalate the complaint to the Circle Nodal Officer or Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:
| Write | Call | |
| Mr. Ashok Sunar Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Ph. 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays) |
The home loan lender has set a turnaround time of 10 days to provide a response to its customer’s complaint.
Nodal Officer of Persons with Disabilities
| Write | Call | |
| Nodal Officer, Mr. Manish Katiyar Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Ph. 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
The lender has set a turnaround time of 10 days to provide a response to the customer’s complaints.
Digital Lending Grievance Redressal Officer (GRO)
| Write | Call | |
| Digital Lending Grievance Redressal Officer (GRO),Mr. Ashish Rajput
Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Contact: 91-080-61865200(9.30 AM to 5.30 PM) Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
Level 3: Principal Nodal Officer
If the complainant is dissatisfied with the reply provided at Level 2, he/she can refer the matter to the bank’s Principal Nodal Officer for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer via any of the below-mentioned methods:
| Write | Call | |
| Ms Deepti Radkar Principal Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708 |
pno@axisbank.com | Contact Number: 91- 080-61865098 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays) |
The bank claims to provide a response to their complainant within 10 days.
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Level 4: Office of the Banking Ombudsman
Home loan customers can escalate their complaint to the Banking Ombudsman’s office if their issue remains unresolved after approaching all the above levels or if the bank fails to provide a resolution within 30 days. The customer can file the complaint with the Banking Ombudsman through the following link: https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
Here are the details of the Nodal Officers of Axis Bank under the Banking Ombudsman Scheme:
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| Area of Operation | Centre | Nodal Officer of Axis Bank | Nodal Officer Contact details |
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Tushar Vishnuprasad Parekh | Address: Axis Bank Ltd., 3rd floor, Shivalik – Ishaan Nr. C N Vidyalaya, Ambawadi, Ahmedabad 380006 Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Gujaratwest@axisbank.com |
| Karnataka | Bangalore | Mr. Subimal Saha | Address: Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Bangalore@axisbank.com |
| Madhya Pradesh | Bhopal | Mr. Hiren H Vyasa | Address: Axis Bank Ltd., Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh) Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Bhopal@axisbank.com |
| Odisha | Bhubaneswar | Mr. Manoranjan Pati | Address: Axis Bank Ltd., Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com |
| Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Chandigarh | Mr. Gurmeet Singh Bhatia | Address: Axis Bank Ltd., Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh – 160002 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Punjab@axisbank.com |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Mr. P. Devarajan | Address: Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Chennai@axisbank.com |
| Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Varun Sarin | Address: Axis Bank Ltd., Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Dehradun@axisbank.com |
| North, North – West, West, South – West, New Delhi and South districts of Delhi | Delhi I | Ms. Binita Basu | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304 Landline No: 080 – 61865200 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | Ms. Binita Basu | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor,Sector 128, Noida, UP- 201304 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.delhi2@axisbank.com |
| North – East, Central, Shahdara, East and South – East districts of Delhi | Delhi III | Ms. Binita Basu | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor,Sector 128, Noida, UP – 201304 Landline No: 080 – 61865200 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Mr. Chanchal Bhattacharya | Address: Axis Bank Ltd., Circle Office, Chibber House 3rd floor, G.S.Road Guwahati-781005 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Northeast@axisbank.com |
| Telangana | Hyderabad | Mr. Kota Bhaskara Rao | Address: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers,6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com |
| Andhra Pradesh | Vijayawada | Mr. K Satyanarayana | Address: Axis Bank Ltd, 40-1-55 I VVR Square I Kalanagar I Benz Circle I Vijayawada – 522 010. Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com |
| Rajasthan | Jaipur | Mr. Prasanta Roy Chowdhury | Address: Axis Bank Ltd., Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak,Civil Lines, Jaipur – 302006 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Jaipur@axisbank.com |
| Jammu and Kashmir | Jammu | Mr. Satvinder Singh Sandhu | Address: Axis Bank Ltd., S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Panchkula@axisbank.com |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Amit Agnihotri | Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow – 226 010 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Lucknow@axisbank.com |
| West Bengal and Sikkim | Kolkata | Mr. Ajit Kumar Tripathy | Address: Axis Bank Ltd., 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Kolkata@axisbank.com |
| Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Mr. A V S Sarma | Address: Axis Bank Ltd., 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai – 400071 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
| Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Mr. Sundeep Momaya | Address: Axis Bank Ltd., 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai – 400071 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
| Bihar | Patna | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd., Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
| Chattisgarh | Raipur | Mr. Tivikram Dhal | Address: Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001.Landline No: 080 – 61865200
E-mail Id: Circlenodalofficer.Raipur@axisbank.com |
| Jharkhand | Ranchi | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
| Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Thiruvananthapuram | Mr. M S Satheesh | Address: Axis Bank Ltd., Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala Landline No: 080 – 61865200 E-mail Id: Circlenodalofficer.Kerala@axisbank.com |