Bajaj Housing Finance Home Loan Customer Care Number
+91 022 45297300 (10 A.M. to 6 P.M.)
Grievance Redressal
Existing Bajaj Housing Finance Home Loan customers can register their complaints regarding the company’s service delivery either by calling on the customer care number mentioned above or sending an email to the below mentioned email id:
bhflwecare@bajajfinserv.in
In case the complainant does not get a satisfactory resolution to their grievance, he/she can escalate the matter by going through the following channels:
Level 1
Bajaj Housing Finance is committed to resolve their customer queries/complaints within 15 working days. However, some scenarios may take up to 30 days. If customers do not get any reply within this time period or if they are not satisfied with the resolution provided, they can contact the Grievance Redressal Team by sending a mail to the following email id with their complaint:
bhflgrievance@bajajfinserv.in
Level 2
Customers who are not satisfied with the resolution provided at level 1 within 3 working days can escalate the complaint to the Head of Customer Experience by sending a mail on the following email id:
bhflcustomerexperience@bajajfinserv.in
Customers may also write to the Head of Customer Experience with their complaint on the below address:
Bajaj Housing Finance Ltd.
5th Floor,
B2 Cerebrum IT Park,
Kumar City, Kalyani Nagar
Pune – 411014, Maharashtra
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Level 3
If the complainant is not happy with the grievance redressal provided at level 2 within 5 working days, he/she can approach the Grievance Redressal Officer by writing their complaint on the below mentioned mail id:
hema.ratnam@bajajfinserv.in
Home loan customers can also write to the Grievance Redressal Officer at the following address:
Hema Ratnam
Bajaj Housing Finance Ltd.
5th Floor,
B2 Cerebrum IT Park,
Kumar City, Kalyani Nagar
Pune – 411014, Maharashtra
Level 4
Complainants can approach the National Housing Bank if they are not satisfied with the resolution provided by the above-mentioned matrix within 30 working days. They can send their complaints in a prescribed format (available on the National Housing Bank website) to the below mentioned address:
Department of Supervision (Complaint Redressal Cell)
National Housing Bank
4th Floor, Core-5A,
India Habitat Centre,
Lodhi Road,
New Delhi – 110003
Note: Last checked on 11th July 2024