Bandhan Bank customer care service is aimed at proving its customers with quick and easy solutions to their banking queries just by sitting at home. The customer care facility at Bandhan Bank can be availed through SMS, missed call, or by writing to the bank.
Customers having Bandhan Bank savings account, current account, personal loan, credit card and other financial instruments in the bank can avail Bandhan Bank customer care facilities of these accounts. Let us discuss in detail the facilities offered by the bank to its customers.
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Bandhan Bank Customer Care Number
Customers of Bandhan Bank can call on the below-mentioned numbers for quick and easy resolution of their query.
One can call the Bandhan customer care helpline toll-free number 24×7 on the number mentioned below:
1800-258-8181
If one cannot connect with the customer care, he/she can try other toll numbers:
033-4409-9090
or
033-6633-3333
or
033-4090-3333
For queries related to Bandhan Bank debit card green PIN, savings account holders can contact the following numbers:
033-6609-6709
or
033-4090-2222
In case accountholders find any difficulty using Bandhan Bank Micro Banking, they can raise their issues on the following number:
033-6826-5200
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Bandhan Bank Customer Care E-mail ID
It is always recommended to have an issue well-documented. Customers can send an email to the Bandhan Bank customer service team to lodge their complaints on the provided e-mail id:
customercare@bandhanbank.com
Bandhan Bank Missed Call Banking
Bandhan Bank customers can call on the below-mentioned numbers to get their queries answered for different services.
| Services | Missed Call Number |
| For account balance | 9223008666 |
| For mini statement | 9223008777 |
| Deactivate UPI ID/VPA ID of user in BHIM Bandhan PSP application for Bandhan Bank account | 8010957797 |
Note: Customers need to give a missed call from the registered mobile number only.
Bandhan Bank SMS Banking
To get resolutions to their queries, customers of Bandhan Bank can send SMS to 9223011000 from their registered mobile number for the relevant service they wish to avail.
| Type of Query | Send SMS to 9223011000 |
| Register your mobile number | REG <Account number> |
| De-register | DEREG <Account number> |
| For balance enquiry | BAL <Account number> |
| For mini statement | MINI <Account number> |
| For cheque book request | CHQBOOK <Account number> |
| To stop the cheque | CHQSTOP <Account number> <Cheque no.> |
| To set an account as a prime account | SETPRIME <Account number> |
- If the customer wants to activate UPI ID/VPA ID in BHIM Bandhan PSP application for Bandhan Bank account, send an SMS UPIACTIVATE to 56767641.
- If the customer wants to deactivate UPI ID/VPA ID in BHIM Bandhan PSP application for Bandhan Bank account, send an SMS UPIBLOCK to 56767641.
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Bandhan Bank Grievance Redressal
- If you are submitting your complaint for the first time, you can write or call the bank.
- If you are not satisfied with the first response you got from the bank, you can escalate the issue with the cluster head assigned to your branch.
- If you are still not satisfied with the response, you can escalate the issue to the Principal Nodal Officer at Head Office. Details of the Nodal Officer are attached below:
Mr. Nand Kumar Singh
Head – Banking Operation & Customer Service
E-mail Id: pno@bandhanbank.com
Phone No: 033-4045-6353 (Available from 9 AM to 6 PM, excluding holidays)
- In case you are still not satisfied with the resolution provided by the bank, you may finally approach the Office of the Banking Ombudsman.
Bandhan Bank Customer Care FAQs
Q. Are there any charges on SMS alert services in Bandhan Bank?
Ans. There are no charges on SMS alert services in Bandhan Bank.
Q. Does the bank provide resolution to standing instruction queries though Bandhan customer care?
Ans. Yes, you can ask questions related to standing instruction facility with your Bandhan Bank account and get them enabled or disabled through the Bandhan Bank customer care team.
Q. How can I report a fraudulent transaction in Bandhan Bank?
Ans. To report a fraudulent transaction in Bandhan Bank, you may call the customer care number, write an email to the bank or visit your nearest Bandhan Bank branch.
Q. Who all can avail Bandhan Bank’s customer care service?
Ans. The services are offered to all categories of account holders in Bandhan Bank.
Q. Can I avail SMS banking without data/internet in Bandhan Bank?
Ans. Yes, you can avail SMS banking without data/internet in Bandhan Bank.