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Disclaimer: Bank of Baroda is not a Paisabazaar partner for personal loans and all content herein is strictly informative in nature. Paisabazaar is not affiliated with, sponsored by or in any way connected to Bank of Baroda for personal loans. No offers/services from Bank of Baroda are being provided by Paisabazaar for personal loans. For further information about Bank of Baroda for personal loans, users are required to reach out directly to Bank of Baroda.
Bank of Baroda Personal Loan Customer Care Numbers
Personal Banking (24X7)
Toll-Free Number
1800 5700
Missed call services
Balance Inquiry: 8468001111
Mini Statement: 8468001122
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To Report Suspicious/Fraud Transaction
The existing customers of Bank of Baroda Personal Loan can follow up on any of the below-mentioned channels to report suspicious/fraudulent transactions:
IVR Service
1800 5700
Customers are requested to select option 1, to report loss of card, or to report a fraud/unauthorized transaction in case it is not done by them.
Online Portal
Customers can visit the “Online Account Blocking Portal” in the customer support section of the website to self-block or debit-freeze their account in case of an unauthorized transaction.
Mobile Banking App
Customers can also block their debit card by downloading the “bob World” app
Path: Login with a password on the bobWorld app. Click on “More” and then to Debit card block/hotlist (Under Quick Actions).
Baroda Connect (Internet Banking)
Another way to block debit cards is through Baroda Connect
Path: Login with a sign-on password on Baroda Connect. Click on Services and then on My Accounts. The Debit Card Blocking option will be available on the screen.
Last updated on 16 February 2024
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Grievance Redressal
Personal loan customers can approach the concerned Branch Manager of Bank of Baroda in case of any complaints or grievances in the first place. But, if any customer is dissatisfied with the reply received, he/she can follow the established escalation levels mentioned below:
Online Complaint SPGRS (Siebel CRM)
The complaints can be registered online, by clicking on the icon “Online Complaint (SPGRS)” which is available under the “customer corner” section on the home page of the bank’s website. Once the complaint is submitted online, the SPGRS provides a “Tracker Id ” to the customers as an acknowledgment and also helps customers to track the progress of the complaint. The complainant is required to preserve the “Tracker Id” reference.
Further, customers can also download a grievance redressal form/feedback form which is available under the “customer support” section of the bank’s website.
Level – 1 (Regional Level)
The concerned customer can communicate with the Regional Manager if he/she is dissatisfied with the response received.
Level – 2 (Zonal Level)
If the complaint is not redressed, the concerned customer can communicate with the Zonal Manager.
Level – 3 (Nodal Office Level)
The concerned customer can escalate the concern to the bank’s Principal Nodal Officer, along with their Unique Tracker ID.
General Manager (Operations & Services)
Bank of Baroda, Head Office, 7th floor Baroda Bhavan,
R C Dutt Road, Alkapuri,
BARODA – 390007, (Gujarat) India.
Contact Number: (0265) 2316792
Email ID: cs.ho@bankofbaroda.com
Bank of Baroda celebrates “Customer Day” on the 15th of every month (the very next day, if the 15th is a holiday/half day) at all the offices covering branches, regional or zonal offices and head office to enable their customers to offer suggestions on customer service or voice their grievances.
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FAQs
1. What is the eligibility criterion to apply for Personal Loan at Bank of Baroda?
Ans. To apply for a personal loan at Bank of Baroda:
- The applicant must be an Indian resident
- He or she must be 21 to 65 years of age
- The applicant must be a self-employed businessman or salaried professional with about 1-year work experience
2. How can I subscribe to SMS alerts from Bank of Baroda?
Ans. Visit the base branch of Bank of Baroda to apply for a subscription to SMS alerts. You can also send an SMS to 84220 09988 to start the service.
3. I live in semi-urban area. Am I eligible for Bank of Baroda personal loan?
Ans. Yes, if you meet the eligibility criteria, you can avail Bank of Baroda personal loan but you will only be eligible for a loan amount of upto Rs. 5 lakh.