City Union Bank Home Loan Customer Care Number

City Union Bank Home Loan Customer Care Number

044 – 7122 5000

Grievance Redressal

City Union Bank customers who are not satisfied with the bank’s service delivery can register their grievances through the below channels for effective redressal of their complaints:

Level 1 – Customer Service Centre/Customer Grievance Portal

Customers who have a grievance regarding the bank’s services can get in touch with the customer service center using the helpline number mentioned above. They can also register their grievance online by filling the ‘Customer Grievance Form’ available on the bank’s website by providing their complaint details along with their name and account number.

Level 2 – Grievance Officer

Complainants who are not satisfied with the response to their complaint provided at Level 1 can escalate their grievance to the respective Grievance Officer by quoting the complaint reference number. The contact details of the Grievance Officer are as follows:

Area Of Complaint	Name and Contact Details of Grievance Officer
Loans and Advances Personal Banking and SME Banking	Sri. K. Jayaraman General Manager, City Union Bank Ltd. No.24 B, Gandhi Nagar, Kumbakonam – 612001. Tel: 0435-2402322 Email: complaints_grievances@cityunionbank.in

Level 3 – Principal Nodal Officer

City Union Bank Customers can escalate their grievance to the Principal Nodal Officer if they do not get a satisfactory respose from the Grievance Officer. The contact details of the Principal Nodal Officer are as follows:

Principal Nodal Officer for Complaints and Redressal
Sri. K. Maharajan
Senior General Manager,
Inspection Vigilance and Audit
City Union Bank Ltd.,
No.24 B, Gandhi Nagar, Kumbakonam-612001
Tel: 0435-2402322, Fax: 0435-2431746
Email: complaints_grievances@cityunionbank.in

Customers can escalate their complaint to the Banking Ombudsman if the reply from the Principal Nodal Officer fails to address their grievance adequately.

Note: Last checked on 11th July 2024