Contact Us
Email:
care@paisabazaar.com
For queries related to loans, credit cards or in case of any general enquiries
Toll Free:
1800 208 8877
Our customer service experts are here for you. Lines are open Mon-Sat from 9:30 am – 6:30 pm
WhatsApp:
851 009 3333
You can even reach out to us via WhatsApp. Our service expert team will help you with your queries
Got any product related queries?
We have got dedicated service teams to help you with your queries. Just select a product and write to us. We usually respond within 48 hours.
creditreport@paisabazaar.com
For any help / support about your Credit Report or Credit Profile
stepupcare@paisabazaar.com
For your step up card account and Fixed Deposit related queries
npsgrievanceofficer@paisabazaar.com
For help related to your NPS account or investments
mutualfunds@paisabazaar.com
For help with your Mutual Funds Account or your investments
Grievance Redressal Escalation Matrix
In case your concern is not resolved, you can contact the levels and wait for a resolution as per the Turnaround-Time mentioned
| Level | Turn -around Time | Name & Designation | Contact No. |
|---|---|---|---|
| Initial Complaint | 7 WORKING DAYS |
Name: Customer care associate Designation: Customer care team |
Address: Plot No. 135P, Sector 44, Gurgaon-122001 Phone: 1800-208-8877 Email: care@paisabazaar.com |
| Level 1 | 7 WORKING DAYS |
Name: Siddhi Kumari Mishra Designation: Senior Manager |
Address: Plot No. 135P, Sector 44, Gurgaon-122001 Phone: 0124-3509999 |
| Level 2 | 7 WORKING DAYS |
Name: Jyotsna Popli Designation: Nodal Grievance Redressal Officer |
Address: Plot No. 135P, Sector 44, Gurgaon-122001 Phone: 0124-3509999 Email: servicehead@paisabazaar.com |
