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How to Close and Block Axis Bank Credit Card

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Updated: 13-11-2024 10:40:16 AM

The cardholders can easily block or close their Axis Bank Credit Card using both online as well as offline methods. This service can be availed in case your card is lost, stolen or if you no longer want to continue using the card. You can either submit an online application via mobile and net banking facilities, or choose to do so through offline procedures, like calling customer care or visiting the nearest Axis bank branch. Refer below for the details regarding how to close or block Axis bank credit cards.

How to Close Axis Bank Credit Card
Customer Care Branch Visit
Things to Keep in Mind
How to Block Axis Bank Credit Card
SMS Service Customer Care
Internet Banking Mobile Banking
Branch Visit

How to Close Axis Bank Credit Card
Things to Keep in Mind While Closing Axis Bank Credit Card Account
Consequences of Closing Your Credit Card Account
How to Block Axis Bank Credit Card
FAQs

How to Close Axis Bank Credit Card

Different methods that can be availed to cancel an Axis Bank credit card are as follows:

Call Customer Care

Axis Bank credit card customer care service helps in initiating card cancellation through a phone call from your registered mobile number. You may call on the numbers 1860-419-5555, 1860-500-5555 or 1800-103-5577 (toll-free). After calling, you have to verify your identity and note down the card termination request number for future reference.

Visit Axis Bank Branch

You may visit any of the nearest Axis Bank branches to raise a request for your credit card closure. You will need to provide your credit card and personal details for verification.

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Things to Keep in Mind While Closing Axis Bank Credit Card Account

Here are some things to keep in mind while initiating a credit card cancellation request:

  • Clear out all the dues including EMIs, loans, balance transfers etc. on the credit card account before initiating card cancellation
  • Redeem all the reward points as the bank usually cancels the remaining points once a credit card closing request has been initiated
  • Cancel all automated payments or subscriptions linked with the card before initiating its termination

RBI’s New Rules on Credit Card Closure
  • Credit cards shall be closed within 7 working days after raising a credit card closure request. However, the card would only be closed if the cardholder has paid off any outstanding amounts.
  • Credit card issuers will be liable to pay a fine of Rs. 500 every day until the card account is not closed after the customer has raised a card closure request
  • If a card is not used for a year, the card issuer will deactivate it and notify the user. If the cardholder does not respond within 30 days, the account will be closed.
  • Card issuers must provide several channels for submitting a closure request, such as mobile banking, online banking, a helpline, an IVR, a dedicated email address and a mobile app.
  • If the cardholder’s account still has credit available, it should be transferred to his or her bank account.
  • The credit bureau must be notified by credit card issuers within 30 days of the closure.

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Consequences of Closing Your Credit Card Account

Customer’s credit score may be affected on closing a credit card account. This is so because when you terminate a credit card, your total credit limit is reduced which can increase the Credit Utilization Ratio (CUR) if your expenses remain the same. Moreover, the average credit history will also shorten if you close down an older credit line. This, in turn, may affect your credit score negatively as a higher CUR and a shorter credit history may make you look credit hungry.

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How to Block Axis Bank Credit Card

There are many online as well as offline ways through which you can block your Axis credit card to prevent any fraudulent transactions in case you lose it or get it stolen. Some of these methods are listed below:

Using SMS Service

You can block your Axis Bank credit card by sending an SMS to Axis Bank. The steps to block your Axis bank credit card through SMS service are:

Step 1: Write BLOCK XXXX, where XXXX are the last 4 digits of your credit card number
Step 2: Send the SMS to 5676782 from your registered mobile number.

The bank will block your credit card, issue you a new one on your request and send it to your registered address.

Via Customer Care Cell

You can call the Axis Bank customer care number on the following numbers:

1860 419 5555 or 1860 500 5555

The customer care executive will ask you for some personal and account details to authenticate your identity following which they will block your credit card and re-issue you a new credit card in its place.

Through Net Banking

Customers of Axis bank can also block their credit card through internet banking by following the steps given below:

Step 1: Login to your Axis Bank net banking page.
Step 2: Go to the Account section.
Step 3: Under the ‘My Cards’ option, select ‘More Services’.
Step 4: Click on ‘Block Credit Card’ and choose the credit card you want to block.

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Via Mobile Application

Credit cardholders can avail the services of Axis Bank Mobile Application by downloading the latest version of the app. Once installed, follow the steps described below to block Axis Bank credit card:

Step 1: Login to your Axis Bank mobile app.
Step 2: Go to the Banking section and select the ‘Services’ option.
Step 3: Go to the Credit Card section.
Step 4: Click on the ‘Block & Replace Card’ option.

Axis Bank will replace the blocked card with a new one no matter what means you use to block your credit card. The credit card by default will be delivered to the communication address that you have given to the bank.

Branch Visit

You can also block your Axis Bank credit card by visiting the nearest Axis Bank branch and contacting the bank official to process your request to block the credit card. The Axis Bank official will let you know when they have successfully blocked your card.

FAQs

Can a closed Axis Bank credit card be reactivated?
Yes, it can be. You will have to request the bank for reactivation of the closed credit card. This request can only be raised if the cardholder was responsible for closing the card and not the bank.

What are the steps to reactivate a closed Axis Bank credit card?
A customer looking to reopen a credit card account has to call Axis bank customer care and tell the credit card number, card expiration date, registered number and date of birth. The customer could also send an Email to Axis Bank who will revert back as soon as possible.

What is the maximum time limit to utilize rewards on the credit card?
It is better to utilize the reward points before requesting credit card cancellation.

Can Axis Bank close my account on its own accord?
Yes, the bank can , if you don’t pay your bills by the due date or don’t follow their terms and conditions. Under these scenarios, the bank may terminate your credit card.

What happens to add-on cards when the primary card is cancelled?
They are automatically cancelled when the primary card is terminated.

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