DBS Bank Home Loan Customer Care Number

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DBS Bank Home Loan Customer Care Number

24*7 Helpline number: 1860 210 3456 / 1860 267 1234

For overseas customers: 91-44-66854555.

Email: customercareindia@dbs.com

Branch

The existing customer of DBS Bank Home Loan customers can submit complaints to their relevant Branch Customer Service Managers.

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Grievance Redressal

Level 1 – City Heads/Branch Managers

If the aggrieved customer is not satisfied with the response received or the Customer Service Managers of the bank fail to contact them within 3 working days, the concerned customer can escalate the complaint in writing to the City Business Head or Cluster Head or Branch Head. The turnaround time of the resolution is 5 working days of receiving the complaint.

Customers shall mention the complaint reference number provided to them in their earlier interactions with the DBS bank.

Level 2 – Principal Nodal Officer

If the resolution provided is still dissatisfactory, the concerned customer can write to the Principal Nodal Officer of the DBS Bank. The response will be given to the customer within 7 working days of receiving the complaint.

Anita Dixit
Principal Nodal Officer
DBS Bank India Limited,
Express Towers
Nariman Point
Mumbai – 400 021.

Contact No – +91 22 6614 7578
Email: dbsnodalofficer@dbs.com

Last updated on 15 February 2024