DCB Bank customer care provides convenient and reliable solutions to help its customers achieve financial goals. DCB customer care service can be availed through SMS, missed call, or by writing to the bank. Customers of DCB Bank can call the helpline number of the bank and avail facilities they want from wherever they want.
Customers having DCB savings account, current account, personal loan, credit card or other financial instruments in the bank can avail DCB customer care facilities of these accounts just by sitting at home. Let us discuss in detail the facilities offered by the bank to its customers.
DCB Bank Customer Care Number
Customers of DCB Bank can call on the below-mentioned numbers for quick resolution of their queries.
022 6899 7777
or
040 6815 7777
Customers who live overseas can give a call on the below-mentioned number.
+91 22 61271000 (Charges may apply)
DCB Bank Customer Care E-mail ID
DCB Bank customers can lodge their complaints on the provided email id:
customercare@dcbbank.com
For queries related to NRI services:
nri@dcbbbank.com
For demat account-related services:
demat@dcbbbank.com
For queries related to loan account:
loans@dcbbank.com
DCB Bank Missed Call Banking
DCB Bank offers an easy way to make a request by giving a missed call on the below-mentioned number for different services.
| Services | Missed Call Number |
| Balance Enquiry | 7506660011 |
| Mini Statement | 7506660022 |
| Request for Cheque Book | 7506660033 |
| Request for Email statement for last 1 month | 7506660044 |
Points to note:
- Customers are requested to call from the registered mobile number. Only then you will be able to avail missed call banking service.
- The bank will send you the balance of all your accounts linked to the registered mobile number.
- Cheque book request will be processed for primary accounts only. The customers can also check primary accounts by calling the call center at 022 6899 7777or 040 6815 7777. The customer can also place the request for changing the primary account by calling the call center.
- If your mobile number is associated with multiple customer IDs, DCB Bank will consider your older customer ID to fetch the details.
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DCB Bank SMS Banking
To avail SMS banking at DCB Bank, customers need to register for SMS banking. To register for SMS banking, send an SMS to the bank stating REG to 9821878789. Please note that this will be applicable if your mobile number is already registered with the bank. Customers can also call at 022 6899 7777 or 040 6815 7777 to register for this facility.
Customers of DCB Bank can use the below-mentioned format for the query they want to know about.
| Type of Query | SMS Format |
| To check balance in your primary account | BAL to 9821878789 |
| Get last 5 transaction details | STMT to 9821878789 |
| Request for a cheque book | CHQBOOK to 9821878789 |
| Check the status of cheque issued by you | STAT (mention cheque no.) to 9821878789 |
| Request for stop cheque | STOP (mention cheque no.) to 9821878789 |
| Request stop payment of range of cheques | STOPRANGE (mention first cheque no.) (mention last cheque no.) to 9821878789 |
| Get fixed deposit details | TD (mention term deposit no.) to 9821878789 |
| Seek help on DCB Bank SMS facility | H to 9821878789 |
| To block DCB debit card | BLOCK DC (mention last four digit of debit card number) or BLOCK AC (mention last four digit of account number) to 9821878789 |
DCB Bank Grievance Redressal
If customers of DCB Bank are not satisfied with the provided response or should the customer not receive any communication from the customer services within 10 days through call, SMS banking, net banking and mobile banking, they can escalate the issue and write to the grievance redressal team of the bank.
The customer can reach out the Principal Nodal Officer at the Corporate & Registered Office:
Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400013
Phone no – +91 22 6618 7031
Email – nodal.officer@dcbbank.com
Please note: Mention all the details of the complaint, with your customer ID, account number, branch name, title of the account, the preferred contact address, telephone number and e-mail ID.
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FAQs
Q. How can I change or update my mobile number in DCB Bank?
Ans. To change or update your mobile number, you can visit any of the DCB Bank’s ATM and select the contact number updation option or you can place a request to change/update your mobile number at any of the DCB Bank branch.
Q. How can I get a list of all SMS service key words at DCB Bank?
Ans. To get the list of all SMS service key words, you need to simply SMS ‘H’ to 9821878789. A list of SMS key words will be sent to your registered mobile number.
Q. Can I access my accounts when I am overseas?
Ans. Yes, you can access your accounts from anywhere as long as you have internet connection and you are registered with DCB Bank for business internet banking facility.
Q. How many requests can I make in a day through missed call banking in DCB Bank?
Ans. You can make maximum of 5 requests in a day through missed call banking service in DCB Bank.
Q. How many times can I avail statement of my account on my email through missed call banking?
Ans. There is a limit to avail bank statement. You can avail maximum of 7 statements in a month in DCB Bank.