First Level Escalation
To raise a complaint Deutsche Bank Customers have the following options:
- Customer can call the bank’s 24-hour phone banking number 1860 266 6601
- A customer can visit the nearest branch to file a complaint
- A customer can write to customer.care@db.com to file a complaint
- Customer can send a written letter to the following address
Customer Care,
Deutsche Bank AG,
PO Box 9095, Mumbai – 400063
Second Level Escalation
If the issue is not resolved after the first level escalation, the customer may escalate to the bank’s email address “head.services@db.com”
Third Level Escalation
Customers may write to the Bank’s Nodal Officer of the Region. The details of the nodal officer can be found on the bank’s website in the form of an Excel sheet under the Grievance Redressal Tab on this page:
https://www.deutschebank.co.in/en/connect-with-us/customer-feedback-new.html
Fourth Level Escalation
Customer can contact the Principal Nodal Officer as per the below-mentioned details:
Principal Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number – 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063.
Email: nalanda.kadam@db.com
Fifth Level Escalation
If the complaint is still not resolved, the consumer has the right to raise the concern with the banking ombudsman. Follow the URL given below for the same:
https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication