Dhanlaxmi Bank Home Loan Customer Care Number
1800-425-1747 (Toll Free)
044 42413000
Grievance Redressal
Dhanlaxmi Bank Home Loan customers can approach the below channels for redressal of their complaints:
Level 1 – Branch Level
Customers who wish to register a complaint at any bank branch regarding their service delivery can approach the branch manager as he/she is responsible for resolving the complaints received at the branch. Every branch should display the name of the bank official that customers can approach in case of any complaints. Existing Dhanlaxmi Bank Home Loan borrowers can call on the toll free customer care number, use the ‘Customer Complaint Form’ provided on the website or send a mail on the below mentioned email id to register their grievance with the bank:
customercare@dhanbank.co.in
The branch manager can refer the complaint to the controlling office if the grievance cannot be solved at the branch level. Similarly, if the controlling office are not able to resolve the complaint, the case will be forwarded to the Nodal Officer.
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Level 2 – Regional/Zonal Manager
In case the complainant is not satisfied with the response received at the branch level, he/she can approach the regional or zonal manager for redressal of their grievances. Customers can also send a mail to customer.complaint@dhanbank.co.in if they do not get an adequate redressal of their queries or send their complaint to the below mentioned address:
Mr Rajan Sleeba,
Deputy General Manager
Dhanlaxmi Bank Ltd. Corporate Office,
Punkunnam, Thrissur
Kerala – 680002
Tel No: 0487 – 7107575
Every branch must display the name and address of the regional/zonal manager. The regional/zonal manager should resolve the complaint within 10 working days of its receipt.
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Level 3 – Principal Nodal Officer
If the complainant is not satisfied with the response received at level 2 or if the complaint is not resolved within the stipulated time period, he/she can escalate the complaint to the Principal Nodal Officer for redressal of their grievances. The Principal Nodal Officer should escalate the complaint within 10 working days from the date of escalation. The address and contact details of the Principal Nodal Officer and Nodal Officers to the Banking Ombudsman are given below:
| Office | Name and Address | Role |
| Corporate Office, Thrissur, Kerala | Shri. Raghunath R Assistant General Manager – Business Development Liabilities & Planning Dhanlaxmi Bank Ltd., Corporate Office, Punkunnam, Thrissur, Kerala – 680002 Email: raghunath.r@dhanbank.co.in |
Principal Nodal Officer and Nodal Officer – Kerala |
| Regional Office: Tamil Nadu | Shri. Ramakrishnan S Assistant General Manager – Regional Head, Tamil Nadu Dhanlaxmi Bank Ltd., Regional Office, Om Sakthi Towers, No:163, Anna Salai, Chennai – 600002 Email: ramakrishnans1@dhanbank.co.in |
Nodal Officer – Tamil Nadu |
| Regional Office: West | Shri Sunny George Deputy General Manager – Regional Head, West Dhanlaxmi Bank Ltd., Thirumallai House, Rd No: 29, Near Sion Hill Fort, Sion (East), Mumbai – 400022 Email: sunnygeorge@dhanbank.co.in |
Nodal Officer – Maharashtra and Gujarat |
| Regional Office: North | Shri. Sreekumar M P Deputy General Manager – Regional Head, North Dhanlaxmi Bank Ltd., Regional Office, Door No: 10185 A, Arya Samaj Road, Karol Bagh, New Delhi -110005 Email: sreekumarmp@dhanbank.co.in |
Nodal Officer – Kolkata, Bhopal, Kanpur, New Delhi, Jaipur and Chandigarh |
| Regional Office: Hyderabad | Shri. Satyanarayana K Assistant General Manager – Regional Head, Hyderabad Dhanlaxmi Bank Ltd., Trend Set Towers, Ground Floor, 8-2-289/10, Road No. 2, Banjara Hills, Hyderabad, Telangana – 500034 Email: satyanarayanak@dhanbank.co.in |
Nodal Officer – Andhra Pradesh, Telangana and Tamil Nadu |
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Level 4 – Banking Ombudsman
If the customer is not satisfied with the bank’s response to his complaint or if he does not receive any response from the bank within 30 days of lodging the complaint, he can approach the Banking Ombudsman appointed by the RBI.
Every branch should display the name and contact details of the Banking Ombudsman under whose jurisdiction the bank branch falls. The bank should also display the Banking Ombudsman Scheme on their website.
If the Ombudsman passes an award and the bank does not have any grounds to appeal against it, they should comply with the award within 30 days from complainant receiving the acceptance of the award in writing.
Note: Last checked on 11th July 2024