Federal Bank Customer Care 24×7 Toll-free Number, Grievance Redressal

One can get in touch with the Federal Bank customer care representative by calling on the following numbers:

1800 – 425 – 1199 / 1800 – 420 – 1199

These numbers are toll-free and can be dialled from any mobile or landline number across the nation.
The NRI customers can share their concerns with the customer care representatives dialling the following numbers:

0484 – 2630994 / 0484 – 2630995 / 080-61991199

Before dialling on any of these numbers, customers should keep all the necessary documents with them. Doing this is important as the customer care representative may ask a few questions such as the credit card number, account number, customer ID, and so on for identification and verification purposes.

The customers can connect with the customer care department not only through the calls but also through emails. If you find the customer care numbers busy, without any delay, you can submit your questions or complaints related to the bank on their registered email addresses, which are as follows:

contact@federalbank.co.in

The customers living abroad may mail their concerns at the following email address: nrisupport@federalbank.co.in

If the customers have any questions or issues regarding the bank’s services or products, they may write an email to the bank at the following Federal Bank customer care e-mail addresses:

Query/Issue	Federal Bank Customer Care Email ID
FedNet – Internet Banking, Two-factor authentication, Online FedNet Registration	fednetinfo@federalbank.co.in
Mobile Banking	mobilesupport@federalbank.co.in
Credit Cards	creditcards@federalbank.co.in
NRI Account Opening	nridiv@federalbank.co.in
Any other General Queries	contact@federalbank.co.in

Note: Over the email, the queries regarding account balance will not be answered. To know the account balance, the customers can contact their nearest branch or contact centre.

If one has an account with the bank, it is advised to mention the account number along with the query in the email addressed to the bank. This will help the bank representatives to resolve queries quickly.

The bank’s branches and ATMs are wide-spread across the country. While searching for the bank’s branches, ATMs, Cash Deposit Machines (CDM), or Kiosk, one can find it at the “ATM/Branch Locator”, which is available at the bank’s website. To find the nearest branch, one has to click on the following link:

https://www.federalbank.co.in/atm-branch-locator

Address	Federal Bank Head Office P.B.No.103 Federal Towers Aluva, Kerala, India – 683101
Contact Numbers	91-484 2623620-29
Fax Number	0484 2622672

Federal Bank aims to give its customers uninterrupted banking experience. If any customer faces any issues or complaints regarding banking services and products, he/she may do the following things:

• Contact the Federal Bank on the 24 x 7 customer care number
• File an online complaint form available at the bank’s website
• Write to the Branch Manager of the branch where you have your account
• Download the Customer Grievance Form available on the bank’s website. Fill in the details and send it to:
  Vice President,
  Service Quality Department,
  Federal Towers, Head Office,
  Aluva, Ernakulam, Kerala,
  India – 683 101
  Email: support@federalbank.co.in
  Fax: 0484 2626366

• If still not satisfied with the resolution given by the above channels, one may approach the Zonal Manager of the Zonal Office.

Note: Federal Bank customers can also fill the provided form and request for a call back from the bank. Click here to submit the request.

Also, Federal Bank has launched an AI-based chat bot called ‘FEDDY‘. The customers can access FEDDY via WhatsApp by sending a ‘Hi’ message to +91-9633700800 from their registered mobile number.