Federal Bank Home Loan Customer Care Number

Federal Bank Home Loan Customer Care Number

1800-425-1199 / 1800-420-1199 (24*7 helpline)

080-61991199 (for customers abroad)

Federal Bank Home Loan Customer Care Grievance Redressal

Existing Federal Bank Home Loan borrowers can approach the following channels for any issues related to the lender’s services:

Level 1

Existing home loan customers who wish to register a complaint or provide a feedback related to the bank’s services can use any of the below mentioned methods:

• Contact the Federal Bank Home Loan customer care numbers mentioned above
• Send an email either to contact@federalbank.co.in or dlcare@federalbank.co.in with details of their complaint. Home loan customers based abroad can write to nrisupport@federalbank.co.in to register their complaint.
• Go to the bank branch or submit their complaint online.
• Send their complaint to the bank using the customer grievance form.

Level 2 – Zonal Nodal Officer

If the home loan customer is not satisfied with the resolution provided by the bank, he/she can get in touch with the Zonal Nodal Officers.

Level 3 – Principal Nodal Officer

If there is a delay in providing a resolution to the complaint or if the complainant is not satisfied with the lender’s response, they can escalate the matter to the Principal Nodal Officer by sending a mail to support@federalbank.co.in

The address of the Principal Nodal Officer is as follows:

Ms. Shalini Warrier
Executive Director and Principal Nodal Officer
CEO’s Secretariat,
The Federal Bank Ltd.
Federal Towers,
Aluva, Kerala.
Tel: 0484-2626366

Level 4 – Banking Ombudsman

If the home loan customer is not satisfied with lender’s resolution to his/her complaint, he/she can then approach the Banking Ombudsman. The home loan customer can approach the Reserve Bank Integrated Ombudsman through the following link: https://cms.rbi.org.in/.

Note: Last checked on 11th July 2024