हिंदी में पढ़े
Federal Bank Personal Loan Customer Care Number:
1800-425-1199 / 1800-420-1199 (24 hour helpline)
080-61991199 (for customers outside India)
Federal Bank Personal Loan Customer Care Grievance Redressal
Existing Federal Bank Personal Loan customers can approach the below mentioned channels for any issues related to the bank’s services:
Level 1
Personal loan customers who wish to register a complaint against the lender’s services can do so using any of the below mentioned methods:
- Contact the Personal Loan customer care numbers of Federal Bank mentioned above
- Send an email to contact@federalbank.co.in or dlcare@federalbank.co.in with their complaint. Customers based outside India can write to nrisupport@federalbank.co.in to register their complaints.
- Visit the bank branch or submit their complaints online.
- Send their complaint using the customer grievance form.
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Level 2 – Zonal Nodal Officer
If the complainant is not satisfied with the resolution provided by the lender, he/she can contact the Zonal Nodal Officers.
Level 3 – Principal Nodal Officer
If there is a delay in resolving the complaint or if it has not been handled properly, the customer can escalate the matter to the Principal Nodal Officer by sending a mail to support@federalbank.co.in
The address and contact details of the Principal Nodal Officer is mentioned below:
Ms. Shalini Warrier
Executive Director and Principal Nodal Officer
CEO’s Secretariat,
The Federal Bank Ltd.
Federal Towers,
Aluva, Kerala.
Tel: 0484-2626366
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Level 4 – Banking Ombudsman
If the customer is not satisfied with resolution provided by the bank to his/her complaint, he/she can approach the Banking Ombudsman. The customer can approach the Reserve Bank Integrated Ombudsman through the following link: https://cms.rbi.org.in/.
Note: Last checked on 29th January 2024