General Queries and Service Enquiries
If raising complaint for the first time, customers can lodge the complaint through below-mentioned channels:
- Customers can visit the bank’s branch to lodge their complaint
- Call the customer care number at 1800 3010 0111
- Customers can also lodge their complaints on the provided form – fincarebank.com/complaints-and-grievances-form
First Level Escalation
If the customer is not satisfied with resolution provided at the above-mentioned touch points of the bank, he/she can reach out to the Regional Nodal Officers of the bank.
Second Level Escalation
If the provided response at Level 1 is not satisfactory and the customer is not happy, he/she can reach out to the Principal Nodal Officer of the bank as under:
Fincare Small Finance Bank
5th Floor, Bren Mercury
Kaikondanahalli, Sarjapur Main Road
Bengaluru – 560035
Email id: Shreejith.menon@fincarebank.com
Escalation to Ombudsman
If the customer does not receive any response from the bank within 30 days of raising the compliant or the provided response is not satisfactory, he/she can further escalate the issue to the Banking Ombudsman as under:
https://cms.rbi.org.in/cms/indexpage.html
Read More : Fincare Small Finance Bank Customer Care