First Level Escalation
If the customer has any request/query/complaint, he/she can give a call at +91 44 4298 4541 from 10:00 AM to 6:00 PM (Monday to Friday). The customer can also email the query to the bank on the provided link.
https://www.hdbfs.com/customer-services/customer-support/feedback-form
Please note that the customer will receive a response within 10 working days.
Second Level Escalation
If the customer does not get a satisfactory response at Level 1 within 10 working days as specified, he/she can escalate the issue to the Customer Service Manager of the bank on the provided link.
https://www.hdbfs.com/customer-services/customer-support/customer-escalation
It is to be noted that the customer needs to provide the ticket number or request number at the time of making a call or an email to the Customer Escalation Team.
The customer will receive a response within 10 working days.
Third Level Escalation
If the resolution provided at Level 2 does not meet the expectation of the customer, he/she can raise the complaint to the Grievance Redressal Officer. Below-mentioned are the details of the Grievance Redressal Officer:
HDB Financial Services Limited
New No: 128/4F, Old No: Door No. 53A,
4th Floor M.N. Office Complex, Greams Road,
Chennai – 600006
Contact details: 044 42984542
Customers can lodge their complaints to the Grievance Redressal Officer on the provided link.
https://www.hdbfs.com/customer-services/customer-support/gro-escalation
Please note that the customer will receive a response in 10 working days.
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Escalation to Ombudsman
If the complaint of the customer is not resolved within a month or the customer is not satisfied with the resolution provided, he/she can lodge the complaint on RBI CMS portal on the provided link.
https://cms.rbi.org.in/cms/indexpage.html#eng
Alternatively, the customer can send a letter to the below-mentioned address:
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector – 17,
Chandigarh – 160017
Read More : HDB Financial Services Customer Care