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Disclaimer: HDB Financial Services is not a Paisabazaar partner for personal loans and all content herein is strictly informative in nature. Paisabazaar is not affiliated with, sponsored by or in any way connected to HDB Financial Services for personal loans. No offers/services from HDB Financial Services are being provided by Paisabazaar for personal loans. For further information about HDB Financial Services for personal loans, users are required to reach out directly to HDB Financial Services.
Customer Care of HDB Financial Services Ltd.
- Missed Call Service: The existing customers of HDB Personal Loan can give a missed call to 080-69856108 from their registered mobile number for balance inquiry, EMI clearance status, loan details, refund and application status.
- My Portal: Customers can visit “My Portal” on the company’s website to manage their account
- WhatsApp Service: Customers can text “Hi” to 7304926929 on the WhatsApp message window to keep track of their loan accounts and other related services.
- Mobile App: Customers can download “HDB On The Go App” to view, apply and manage loan account
Virtual Assistant: The company has a virtual assistant service called #AskPriya on the website which answers all customer’s queries - Email: Customers can mail their queries to customer.support@hdbfs.com
Last updated on 21 November 2024
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Grievance Redressal
Step 1: Queries / Feedback / Complaints
Personal loan customers can avail of any of the below-mentioned channels for grievances, queries, or complaints:
- Call: +91-44 4298 4541 (excluding national holidays and regional holidays)
Monday-Friday: 10.00 am to 6.00 pm, and
1st & 2nd Saturdays: 10.00 am to 2.00 pm - Email: Customers can fill and submit Query/Request/Complaint/Feedback form available under the “Customer Support” section of HDB’s website
- Visit the nearest branch: Customers can visit the “Branch Locator” section on the website to get their respective nearest branch details
- Write to the company at the below-mentioned address:
HDB Financial Services Ltd.
Customer Service Cell
4th floor Loyal Towers,
68/1, Greams Road, M N Office Complex
Chennai 600006
Existing customers are requested to quote their Loan Account Number to the company’s customer support officer during calls or while sending emails. HDB claims to provide a response within 10 working days.
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Step 2: Complaints Redressal
If the concerned customer feels dissatisfied with the response received in Step 1 or does not receive a response within 10 working days; he/she can escalate the complaint to the company’s Customer Services Manager by filling out the form available under the “Customer Support” section of the website
Customers are requested to quote their Loan Account Number, Ticket or Request Number to the company’s Customer Escalations Team. HDB claims to provide a response within 10 working days.
Step 3: Grievance Redressal Officer
If the concerned customer does not feel satisfied with the response received in Step 2 or does not receive a response within 10 working days; he/she can escalate the complaint to the company’s Grievance Redressal Officer whose details are mentioned below:
Call: +91 44 42984542 (10.00 am to 6:00 pm, Monday to Friday, excluding national holidays and Tamil Nadu State holidays)
Write to the Grievance Redressal Officer:
Mr. Harish Kumar K,
HDB Financial Services Limited
New No: 128/4F Old No: Door No: 53 A,
4th Floor Greams Road, M. N. Office Complex,
Chennai – 600006
Customers are requested to provide their Loan Account Number, along with their Ticket or Request Number to the customer escalations team. The responses are expected to receive within 10 working days.
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Nodal Officer
Personal loan customers who are not satisfied with the responses provided at all levels and want further escalations can communicate with the Nodal Officer.
| Name of Nodal Officer | Designation | Address | Contact No. (Timings – 10 am to 6 pm; Monday to Friday) |
| Subramanian K | Nodal Officer – South | HDB Financial Services Ltd., 3rd Floor, Murugesa Naicker Office Comp, New NO: 128/4F, Old Door No: 53A, Greams Road, Chennai – 600 006 | 044 64805410 |
| Rupen Dalal | Nodal Officer – West | HDB Financial Services Ltd., 404, Landmark Building, Near Titanium City Centre, Opp Seema Hall, 100 feet Road, Anand Nagar Main Road, Satellite, Ahmedabad – 380 015 | 022 64805410 |
| Sushil Rana | Nodal Officer – North | HDB Financial Services Ltd., 781, 2nd Floor, D B Gupta Road, Karol Bagh, New Delhi – 100 005 | 011 64805410 |
| Yudhajit Ray | Nodal Officer – East | HDB Financial Services Ltd., 1st Floor, No. 10, Sadananda Road, PS Kalighat (above UCO Bank), Kolkata – 700026 |
033 64805410 |
| Mukund R | Principal Nodal Officer | HDB Financial Services Limited; HDB House, Tukaram Sandam Marg, A – Subhash Rd, Navpada, Vile Parle East, Mumbai, Maharashtra 400057 |
080 69856110 |
Customers can also escalate complaints online to the Nodal Officer by filling out the Customer Escalation Form or Nodal Officer Form available on the HDB Financial Services website.
If the complaint is not redressed within a time period of one month, the concerned customer can appeal to:
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17,
Chandigarh – 160017