To get your issues resolved at the earliest relating to HDFC Credit Card, you can contact HDFC Bank Credit Card Customer Care toll-free number as mentioned below:
1800 1600 / 1800 2600*
*This number is accessible across India.
HDFC Bank Credit Card Customer Care Timings
The timings for HDFC Bank customer care services are as follows:
- Credit card related services: Available 24X7
- Banking services for IVR transactions: Available 24X7
- Agent assisted banking services: From 8 a.m. to 8.00 p.m.
These services are available on all days including Sundays and Bank holidays.
HDFC Credit Card Customer Care on SMS
HDFC SMS Service helps you to get various information relating to your credit card account check your outstanding balance, reward points, credit card card activation, etc . You can simply send an SMS from your registered mobile number to avail various HDFC Credit Card services.
| Type of Service | SMS to be sent to 5676712 |
| Access Detailed Menu Service | CCMENU<space><Last four digits of HDFC Bank Credit Card> |
| Credit Card Balance | CCBAL<space><Last four digits of HDFC Bank Credit Card> |
| Available Credit Limit | CCACL<space><Last four digits of HDFC Bank Credit Card> |
| Reward Points Balance | CCRWD<space><Last four digits of HDFC Bank Credit Card> |
| New Credit Card PIN Request | CCPIN<space><Last four digits of HDFC Bank Credit Card> |
| Duplicate Statement for the ‘MM’ Month Request | CCSMT<space><Last four digits of HDFC Bank Credit Card><space><MMYY> |
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HDFC Credit Card Customer Care on email
If you want to write an email regarding your complaints/queries, you can also contact HDFC Bank Credit Card Customer Care via email. However, HDFC Bank does not allow you to directly email, but you need to visit their page and login using your customer ID and password to send an email by clicking on this link.
HDFC Credit Card Customer Care Postal Address
You can also write your queries and complaints to HDFC Bank via letter. In the letter, you must clearly mention your issue along with identification details like customer ID or your HDFC credit card Number. However, you should not include details related to your PIN or CVV in the letter. You can mail your letter to the below addresses:
| For Regular Post | For Courier |
| Manager, HDFC Bank Cards Division, PO BOX #8654 Thiruvanmiyur PO Chennai – 600 041 |
Manager, HDFC Bank Cards Division, #8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041 |
HDFC Bank Grievance Redressal Cell
If you are not satisfied with the resolution provided by the customer care cell, you can escalate the issue by contacting HDFC Bank Grievance Redressal Cell. You can contact the Redressal Cell in three ways; e-mail, call or through correspondence. Here are the details regarding the same:
Through E-mail
Click on this link to email the Grievance Redressal Officer. Fill out the form by entering some basic details and your complaint or query. The Redressal officer will get back to you as soon as possible, with a possible resolution.
Through Call
You can also call the HDFC Grievance Redressal Cell on 044 61084900. You can call on this number from Monday to Saturday between 9:30 AM to 5:30 PM. However, this facility is not available on second and fourth Saturdays, all Sundays and bank holidays.
Through Letter
You can also drop a letter to HDFC Bank’s Grievance Redressal Cell at the below address:
Manikandan PS
Grievance Redressal Officer
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041
You can expect a response within the next 10 working days. If still unsatisfied, the matter can be escalated to the nodal/ principal nodal officer through email, call or letter. You can find the email address, contact number and postal address of your area’s nodal officer on HDFC’s website. You can contact the Nodal officers of HDFC Bank by directly filling out the form available at the bank’s website for different areas of operation. For this, you can click here.
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HDFC Bank Credit Card Customer Queries
Q. What is the toll-free number for HDFC Credit Card?
The toll-free numbers for HDFC Bank credit card customer care services are 18001600 and 18002600.
Q. How can I check my HDFC Credit Card status through customer care?
You can track your HDFC Bank credit card application status online by submitting details like your registered mobile number, application number or your date of birth. In case of further confusion, you may contact the bank through the customer care number or email.
Q. Is there a WhatsApp number for HDFC Credit Card support?
Yes, you can connect with HDFC Bank on WhatsApp on the number 7070022222 by sending ‘SUB’ to this number.
Q. What is the email id for HDFC credit card customer care?
You can contact the HDFC credit card customer care service by sending an e-mail at customerservices.cards@hdfcbank.com.
Q. What are HDFC Bank’s customer care working hours?
HDFC Bank customer care for credit cards is available 24X7 on all days, including Sundays and Bank holidays.
Q. How do I escalate an issue if HDFC customer support is unresponsive?
If your issue is not resolved at Step 1, then you may contact the Grievance Redressal Officer either by submitting a form at the online escalation desk, via email, or by calling the dedicated number.
Q. Can I speak to an HDFC representative directly?
Yes, you can speak to an HDFC agent directly by contacting the HDFC customer care number.
Q. How can I file a complaint with HDFC Bank as an NRI?
For HDFC Bank queries, feedback and complaints, you can call on 855-999-6061 (USA), 855-999-6061 (Canada), 800-101-2850 (Singapore), 0-800-721-740 (Kenya), or on 91-2260006000 (other countries). You can also fill an online complaint form by clicking here.
Q. How do I report a fraud transaction on my HDFC Credit Card or if my credit card is lost or stolen?
You must report any fraud transaction made using your HDFC Bank credit card or your card theft by contacting customer care, or via NetBanking and mobile app. You can call the 24X7 customer care number as mentioned above on this page or even send an e-mail at customerservices.cards@hdfcbank.com.
Q. What are the steps for HDFC Credit Card login through net banking?
For HDFC Credit Card login through net banking, you must follow the steps mentioned below:
- Go to HDFC Net Banking Page
- Login to the HDFC net banking account by using the customer ID/User ID & IPIN no.
- Confirm the Secure Access Image and Message
- Now, select the card from the top bar
- You will now be logged in to your HDFC Bank account
Q. What are the modes of HDFC Credit Card payment?
There are various modes through which you make payment of your HDFC Credit Card account i.e. net banking, UPI, mobile banking, standing instructions, etc.
Q.How can I activate HDFC Credit Card?
You can activate your HDFC Bank Credit Card through both online and offline modes via internet banking and physically through ATM. For detailed information, click here.
Q. I have lost my HDFC Credit Card. How can I block it?
In case you have lost your HDFC Credit Card or noticed an unauthorized transaction, you must immediately get it blocked. You can do so through net-banking, mobile banking, or by visiting the bank branch.
Q. What is the annual fee of a HDFC Credit Card?
HDFC Bank offers a wide range of credit cards with exciting features and benefits. However, the annual fee of credit cards vary from card to card. To explore a list of HDFC Credit Cards, click here.
Q. What is the eligibility criteria for HDFC Bank?
The eligibility criteria for HDFC Bank is as follows-
- Minimum Age: 21 years
- Maximum Age: 61 years
- Minimum Income Required: Rs. 10,000 onwards
- Other Criteria: Should have a regular source of income and have a decent credit score
Q. Can I apply for HDFC Bank Credit Card offline?
Yes, HDFC Bank provides this facility of offering credit card offline. All you need to do is visit the nearest HDFC Bank branch and talk to the executive available there. He will ask you to submit the application form along with a few important documents. Your application will be processed once your documents are verified.