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HDFC Home Loan Customer Care – Toll Free Helpline Number (Across the Country)
Toll Free No: 1800 210 0018
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HDFC Bank Home Loan Helpline Numbers (City-specific)
| Cities | Helpline Numbers |
| Ahmedabad | 079-64807999 |
| Aurangabad | 0240-6480799 |
| Bengaluru | 080-64807999 |
| Bhopal | 0172-6480799 |
| Bhubaneswar | 033-64807999 |
| Chandigarh | 0172-6480799 |
| Chennai | 044-64807999 |
| Coimbatore | 044-64807999 |
| Dehradun | 011-64807999 |
| Guwahati | 033-64807999 |
| Hyderabad | 040-64807999 |
| Indore | 0172-6480799 |
| Jaipur | 022-64807999 |
| Kanpur | 011-64807999 |
| Kochi | 0484-6480799 |
| Kolkata | 033-64807999 |
| Lucknow | 011-64807999 |
| Ludhiana | 0172-6480799 |
| Madurai | 044-64807999 |
| Mumbai (Home Loans) | 022-64807999 |
| Mysuru | 080-64807999 |
| Nagpur | 020-64807999 |
| Nashik | 020-64807999 |
| New Delhi | 011-64807999 |
| Patna | 033-64807999 |
| Pune | 020-64807999 |
| Raipur | 0172-6480799 |
| Rajkot | 079-64807999 |
| Trivandrum | 0484-6480799 |
| Vadodara | 079-64807999 |
| Vijayawada | 040-64807999 |
| Vishakhapatnam | 040-64807999 |
The applicants can also give a missed call on 9289200017 or send SMS HDFCHOME to 56767 and the representative will help them with any queries.
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Grievance Redressal
In order to address any grievances related to HDFC Bank Home Loan services, one can go to the complaints form and fill in the required details such as the file number, loan account number, serial number, Email Id, mobile number. In case of no response, the applicants can escalate it to the Chief Grievance Redressal Officer mentioning the file number, loan account number, mobile number, email id, and serial number.
Also Check: Home Loan Interest Rates
Chief Grievance Redressal Officer
Mr. Mehernosh Dhamodiwala
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza-1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai- 400083
The applicant can also call the Grievance Redressal Cell on the number provided below:
| Helpline Number | 1800 266 4060 |
| Timings | 9:30 am to 5:30 pm, Monday to Saturday (except bank holidays, 2nd/4th Saturdays and all Sundays) |
Nodal Officer/Principal Nodal Officer
If the applicant is not satisfied with the responses provided at level 1, he/she may contact the Principal Nodal Officer in any of the following ways:
- Send an email to the Principal Nodal Officer by filling out the form provided in the “Contact Us” section of the official website of HDFC Bank
- Call the Nodal Officers on the numbers given below (Monday to Saturday, 9:30 a.m. to 5:30 p.m., excluding regional bank holidays and 2nd/4th Saturdays)
| Area of Operation | Name & Contact number of Nodal officer |
| Andhra Pradesh and Telangana | Name: Ramadoss Ramaswamy
Contact No: 040 – 6792 1327 Banking No: 1800 1600 / 1800 2600 |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Name: Sudipto Chatterjee
Contact No: 9395852112 Banking No: 1800 1600 / 1800 2600 |
| Bihar | Name: Sushant Shekhar
Contact No: 7485072506 Banking No: 1800 1600 / 1800 2600 |
| Chhattisgarh | Name: Debmalya Sen
Contact No: 9522440827 Banking No: Indore: 1800 1600 / 1800 2600 |
| Delhi State | Name: Sameer Tiwari
Contact No: 81303 06083 Banking No: 1800 1600 / 1800 2600 |
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Name: Alpa Kothari
Contact No: 079- 66630428 Banking No: 1800 1600 / 1800 2600 |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Name: Manish Anand
Contact No: 81303 06083 Banking No: 1800 1600 / 1800 2600 |
| Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana | Name: Ashok Puri
Contact No: 0172 – 4125133 Banking No: 1800 1600 / 1800 2600 |
| Jammu and Kashmir | Name: Manish Anand
Contact No: 81303 06083 Banking No: 1800 1600 / 1800 2600 |
| Jharkhand | Name: Sushant Shekhar
Contact No: 7485072506 Banking No: 1800 1600 / 1800 2600 |
| Karnataka | Name: Anil Varughese
Contact No: 63610 08794 Banking No: 1800 1600 / 1800 2600 |
| Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Name: Meenakumari B
Contact No: 0471 – 4253303 Banking No: Kochi: 1800 1600 / 1800 2600 |
| Madhya Pradesh | Name: Debmalya Sen
Contact No: 9522440827 Banking No: 1800 1600 / 1800 2600 |
| Districts of Mumbai, Mumbai Suburban and Thane | Name: Ravi Mukherjee
Contact No: 022 – 24811081 Banking No: 1800 1600 / 1800 2600 |
| Maharashtra and Goa, (except the districts of Mumbai, Mumbai Suburban and Thane) | Name: Karyanand Sinha
Contact No: 022 – 248110812 Banking No: 1800 1600 / 1800 2600 |
| Odisha | Name: Shikha Jacob
Contact No: 033-44065165 Banking No: 1800 1600 / 1800 2600 |
| Rajasthan | Name: Parul Sharma
Contact No: 0141-2353326 Banking No: 1800 1600 / 1800 2600 |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Name: Sundar Krishnamoorthy
Contact No: 044-69039236 Banking No: 1800 1600 / 1800 2600 |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Name: Basant Kumar
Contact No: 7267850740 Banking No: 1800 1600 / 1800 2600 |
| Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Name: Basant Kumar
Contact No: 7267850740 Banking No: 1800 1600 / 1800 2600 |
| West Bengal and Sikkim | Name: Shikha Jacob
Contact No: 033-44065165 Banking No: 1800 1600 / 1800 2600 |
Principal Nodal Officer
Mumbai Corporate Office
Mr. Ripal Kiritkumar Sheth
HDFC Bank Ltd.,
5th Floor, Tower B,
Peninsula Business Park,
Lower Parel West,
Mumbai 400013
Contact No.- 022-62841505
Banking No.- 18002026161 and 18602676161
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Customers can also write to the Nodal Officers based on the details provided below:
| Area of Operation | Centre | Nodal Officer of HDFC Bank | Nodal Officer Contact details |
| Andhra Pradesh and Telangana | Hyderabad | Ramadoss Ramaswamy | Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034 |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Shikha Jacob | Address : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 |
| Bihar | Patna | Sushant Shekhar | Address: HDFC Bank Ltd. Crosswindz, 41, Kutchery Road Near Shaheed Chowk Ranchi- 834001 Jharkhand |
| Chattisgarh | Raipur | Debmalya Sen | Address: HDFC Bank Ltd, Plot No. Z-1, Asha Avenue Building, MP Nagar Zone -1, Bhopal -462011 (M.P) |
| North, North-West, West, South-West, New Delhi and South districts of Delhi | New Delhi I | Sameer Tiwari | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
| North-East, Central, Shahdara, East and South-East districts of Delhi | New Delhi III | Sameer Tiwari | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Alpa Kothari | Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009 |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | Manish Anand | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
| Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Chandigarh | Ashok Puri | Address: HDFC Bank Ltd, Bank House, Plot No I – 15, Sector 101, Alpha IT City, Mohali – 160062 |
| Jammu and Kashmir | Jammu | Manish Anand | Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
| Jharkhand | Ranchi | Sushant Shekhar | Address: HDFC Bank Ltd. Crosswindz, 41, Kutchery Road Near Shaheed Chowk Ranchi- 834001 Jharkhand |
| Karnataka | Bangalore | Anil Varughese | Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 |
| Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Meenakumari B | Address: HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram – 695010 |
| Madhya Pradesh | Bhopal | Debmalya Sen | Address : HDFC Bank Ltd, Plot No. Z-1 ,Asha Avenue Building , MP Nagar Zone -1, Bhopal -462011 (M.P) |
| Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Ravi Mukherjee | Address : HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
| Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Punam Naik | Address : HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
| Odisha | Bhubaneswar | Shikha Jacob | Address : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 |
| Rajasthan | Jaipur | Parul Sharma | Address : HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021, Rajasthan |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Sundar Krishnamoorthy | Address : HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002 |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Basant Kumar | Address : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, LucknowArea Pin Code: 226001 |
| Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Basant Kumar | Address : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow, Area Pin Code: 226001 |
| West Bengal and Sikkim | Kolkata | Shikha Jacob | Address : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 |
Service Requests/Queries
In case of service requests or any queries related to home loan, the applicant can go to the service requests page and fill in the types of enquiry, the file number/serial number/loan account number, and mention the query.
If the applicant is still not satisfied with the responses received at levels 1,2 and 3 or the bank does not reply within 30 days of lodging a complaint, he/she may reach out to the Banking Ombudsman appointed by RBI.
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