CSB Bank Home Loan Customer Care Number
Helpline (Domestic):
1800 266 9090 (Toll Free)
+91 0422 6612300
+91 0422 2228422 between 8 AM and 8 PM IST
Helpline (Outside India): +91-422-6612300 (ISD charges applicable)
Grievance Redressal
CSB Bank Home Loan customers can go through the below channels for effective redressal of grievances/complaints:
Level 1: Online/Offline Complaint Registration
Customers can lodge a grievance at the Branch as it has complete knowhow about the customer along with the complaint details. The customer may visit the branch to lodge a written complaint. The branch will duly acknowledge the complaint and provide a copy of the complaint. They can also register their complaints through the ‘Customer Complaints Registration Form’ or ‘Online Dispute Resolution Form’.
If the customer is not satisfied with the bank’s response or if his complaint is not resolved within a reasonable time period, he/she can approach the higher levels of the bank as mentioned below.
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Level 2: Zonal Nodal Officers
Customers can take their unresolved complaints with the Zonal Nodal Officers who responsible for solving any complaint that have not been addressed at the branch level. The addresses and contact details of the Nodal Officers are as follows:
| Zone | Zonal Nodal Officer | Office Address | Email address |
| South Kerala and Thrissur Zones | Mr Rajesh Thomas | Zonal Office, Malankara Building Complex, Palayam, University Campus, Post Office, Thiruvananthapuram – 695034, Kerala |
rajeshthomas@csb.co.in |
| Ernakulam and North Kerala Zones | Mr Abhilash Johney | Zonal Office, 1st Floor, DJM Building, Market Road, Ernakulam, Kochi – 682011, Kerala |
abhilashjohney@csb.co.in |
| Chennai and Coimbatore Zones | Ms Saranya R | Zonal Office, 7th Floor, Rani Seethai Hall, Anna Salai, Chennai |
rsaranya@csb.co.in |
| APT and Karnataka Zones | Ms C Soumya | CSB Bank Ltd., Zonal Office Unit No. 501-A, 5th Floor, 132, Devatha Plaza, Residency Road, Bengaluru- 560025 |
csoumya@csb.co.in |
| Western Zone | Mr Rahul Uttam Kadam | Zonal Office, CSB Bank Limited, Ground Floor, Mafatlal House, H T Parekh Marg, Churchgate, Mumbai |
rathuluttam@csb.co.in |
| Northern Zone | Mr Dilip Magar | Zonal Office Northern Zone, 1st & 2nd Floor, Sanatana Dharma World University Trust, 20, South Patel Nagar, New Delhi – 110008 |
magardiliplahanu@csb.co.in |
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Level 3: Principal Nodal Officer
If the customer’s grievances have not been resolved adequately to their satisfaction at levels 1 and 2, they can take up the issue with the Principal Nodal Officer of the Bank:
Sri P V Antony
General Manager and Principal Nodal Officer for Customer Grievances,
CSB Bank Limited, Head Office, CSB Bhavan,
St Marys College Road, Thrissur – 680020, Kerala
Phone: 0487 2333020, Email: pno@csb.co.in
The Zonal/Principal Nodal Officer should acknowledge the complaint within 5 days of its receipt and try to resolve the grievance within 3 weeks. The bank should keep the customer informed about the grievance redressal status. They should also provide reasons for delays, if any, in the resolution process.
Level 4 – Banking Ombudsman
If the customer is not satisfied with the bank’s reply or does not get a satisfactory response within 1 month, he/she may approach the Banking Ombudsman operating in the respective state capital. The addresses and operation area of the Banking Ombudsman are as follows:
Note: Last checked on 11th July 2024
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