GIC Home Loan Customer Care Number
Toll-free Number – 1800 103 0000
Other Numbers – 022-43041900
E-mail ID: corporate@gichf.com
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Grievances Redressal Mechanism:
Level 1
- Aggrieved customers may visit GIC Housing’s nearest branch and get their complaints logged in the “Complaint and Grievance Register” available with the Branch Manager (during working hours from 9.30 A.M. to 6 P.M.). On registering the complaint, the customer should obtain complaint number and date for future reference.
- Alternatively, customers can an email or a letter to the GIC Housing Finance and send it to Branch Office(s) of the Company.
In response to the complaints received in writing, GIC Housing will give an acknowledgement or resolution within a period of seven days from the date of complaint. The acknowledgement will include the name and designation of the official who will deal with the grievance.
Level 2
If the aggrieved customer is not satisfied with the resolution or does not receive the acknowledgment or response within seven days, he/she can write an e-mail or reach the Nodal Officer(s) of the company as under:
Nodal Officer at Corporate Office of the Company:
G I C Housing Finance Ltd,
National Insurance Building, 6th floor,
14, Jamshedji Tata Road,
Churchgate, Mumbai-400 020
Office: 022-22880234
E-mail ID: customer.grievances@gichf.com
Once the complaint is received and assessed, final response will be sent. If more time is needed, the company will send a response within six weeks stating why it needs more time to give a resolution.
Level 3
If the customer is still unsatisfied with the resolution or does not receive response within the given timeframe, he/she may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank, for the redressal of complaints at the address below:
National Housing Bank,
Department of Regulation and Supervision, (Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre, Lodhi Road,
New Delhi-110-003
Link for filing complaint on NHB website: https://grids.nhbonline.org.in