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Repco Home Finance Home Loan Toll-Free Helpline Number
Toll-Free No: 18004256070
Grievance Redressal
Level-1
The existing customers of Repco Home Finance Home Loan can raise their grievances with the concerned Branch Manager of RHFL. The Branch Manager is required to reply to the customer within 7 days from the date of the complaint’s receipt in the office, with a copy to the Regional Manager and Grievance Redressal Department at the corporate office.
Level-2
Customers can communicate with the Chief Grievance Redressal Officer (or equivalent cadre) of RHFL in case no reply is received within the specified time (within 7 days from the date of the complaint’s receipt) or the customer is dissatisfied with the reply or resolution provided by the Branch Manager. The related complaint must be resolved within 30 days of the complaint’s receipt at the corporate office.
The customer can get in touch with the Chief Grievance Redressal Officer at the following address:
B. Rajapandian
Grievance Redressal Officer
Customer Services Department
Repco Home Finance Limited
Corporate Office – 3rd Floor,
Alexander Square, New No.2,
Sardar Patel Road, Guindy, Chennai 600 032
Phone: 044-42106650/6652 Fax: 044-42106651
Email: grievance@repcohome.com
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Level 3
If the customer is still not satisfied with the reply, or in case no reply is received from the Chief Grievance Redressal Officer within the specified time period (within 30 days of the complaint’s receipt), the aggrieved customer can escalate the issue to the National Housing Bank at the following address:
The General Manager
National Housing Bank
Department of Supervision
Complaint Redressal Cell
4th Floor, Core 5A, India Habitat Centre, Lodhi Road
New Delhi 110 003
Online portal: https://grids.nhbonline.org.in
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Apart from the above address, the home loan customer can also contact the following address:
Registered Address:
Repco Tower, No. 33,
North Usman Road, T. Nagar,
Chennai – 600 017
Corporate Office
Repco Home Finance Ltd.,
Alexander Square Third Floor, Old No: 34/35,
New No: 2 Sardar Patel Road,
Guindy, Chennai – 600032
| Landline | (044) – 42106650 |
| (044) – 42106652 | |
| Mobile | 94443-94918 |
| Fax | (044) – 42106651 |
| co@repcohome.com |
Last updated on 28 June 2024