ICICI Bank Customer Care Number 24×7

There is provision for ICICI Bank customers to contact customer care for personal banking queries and issues related to ICICI Bank savings account, personal loans, etc. The customer can call the toll-free numbers mentioned below:

1800-1080 / 1860-120-7777

ICICI Bank customers can call the following toll-free number to get their queries regarding wealth management or private banking resolved 24×7:

1800-103-8181

Private banking customers can also reach out to the dedicated ICICI Bank customer care team at the following number:

1860-120-3399

However, this number may be chargeable and one may have to pay the applicable charges.

Corporate, business or retail institutional banking customers can contact the following customer service number to get their queries answered or issues resolved:

1860 120 6699

Domestic customers of ICICI Bank when travelling abroad can connect with the ICICI Bank customer care team through a dedicated number to raise issues  and get speedy resolution at the number mentioned below:

+91-22-33667777

This is a toll number and call charges will be applicable as per the mobile operator.

* Terms and conditions apply

Account holders of ICICI Bank can refer to the below-mentioned email ids to raise their disputes with the bank:

• If the customer holds a savings account with the bank, he/she can write to the bank at  customer.care@icicibank.com from the registered email id.
• If the customer holds a corporate account with the bank, he/she can write to the bank at corporatecare@icicibank.com.
• If the customer holds an NRE/NRO account with the bank, he/she can write to the bank at nri@icicibank.com from their registered email id.

ICICI Bank provides a separate customer care number for credit card holders. Customers wanting to hotlist/block their ICICI Bank credit card can call on the below-mentioned toll-free number for the same.

1800-1080

Amazon Pay ICICI credit card is issued in collaboration with Amazon India and ICICI Bank. Thus, customers of this card have been provided with a dedicated portal. Customers having queries related to  Amazon Pay ICICI credit card can call on the mentioned number:

1800-102-0123

To know more about ICICI Bank credit card customer care, click here

NRI customers having bank accounts in ICICI Bank can connect with the ICICI Bank customer care team from outside India as well. NRI customers can call the following numbers from their country:

NRI customers can also call on the below-mentioned toll-free numbers from their country:

USA: 1-8339651642, 1-8448857400
UAE: 80001830040, 9718000320807
Singapore: 8001014621, 658003211140
UK: 08000291679, 448081754580
Australia: 1800976163, 611800324856

Timings: 09:00 AM – 11:59 PM IST (Monday to Friday)

If customers have a complaint that they would like to submit to the bank for resolution, they need to follow the below-mentioned steps:

Step 1: If you are submitting the complaint for the first time, you need to write an email or call customer care. While you do so, you need to mention your email id registered with the bank and mention the registered mobile number while calling the customer care number.

Step 2: If you are not satisfied with the solution that you have received, you may further communicate your concern on the mentioned ‘Complaint Form’ by duly filling in all the details. You need to send the form to the Phone Banking Head.

Step 3: If you are yet not satisfied in the second response, you may register your grievance by dialling 1800-200-3344. You need to make sure that you provide the service request number which is of numeric digit only and is not older than 2 months. Please note that the request can be raised between 9:00 AM to 6:00 PM from Monday to Friday. For registering any grievance, call charges may apply as per your tariff plan.

Alternately, ICICI Bank customers can call on 1800 1080 directly to register their grievances.

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Write your queries and feedback to the following address:

ICICI Bank Limited

ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Nanakramguda, Serilingampally
Hyderabad – 500032

ICICI Bank Ltd.
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

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In case a customer is satisfied with the service being offered by ICICI Bank, he/she can give a review by posting the response at the ICICI Bank Compliments portal.