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ICICI Bank Home Loan Customer Care Number
Home loan customers can raise service requests by visiting the “Contact Us” page of the website or write it to the below-mentioned address for further assistance or queries. The customer can also check the home loan EMI Clearance Status under the service request section.
Customer Care Number:
1800 1080
ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.
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Other Contact Information
Registered Office: ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.
Telephone :+91-265-6722286; CIN : L65190GJ1994PLC021012
Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.
Tel : +91-22-33667777; Fax : +91-22-26531122
Last updated on 22 November 2024
Grievance Redressal
ICICI Home loan customers can follow the below procedure to submit a complaint to the bank for resolution or call 1800 1080
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Level 1:
The aggrieved customer can e-mail their concern by clicking on the ‘Email’ button (on the complaint section of the bank website). Further, the customer has to fill out the form (product/service; complaint related to; complaint type) and mention their e-mail ID registered with the bank.
Level 2:
The customer can download the ‘Query Form’ if he/she is not satisfied with the solution provided at level 1. The form can be downloaded from the complaint section and sent to Mr. Girish Sehgal, Head – Phone Banking.
The customer can also raise concerns to the Head of Phone Banking by clicking on the “Submit query/request” button from the complaint section of the bank and filling in the necessary details.
Level 3:
If the customer is not satisfied with the responses provided at the above levels, he/she can write to the Head – of Customer Service Quality, or filling the “Query Form’ or submit the “Query request” button on the complaint section of the website.
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Level 4:
If the customer feels dissatisfied with the responses provided at the above levels, he/she can write to Ms. Sharlet Malvankar, Principal Nodal Officer, by either mailing a physical “Complaint Form’ or by clicking the “email” button on the complaint page.