IDBI Bank Credit card customer care number

Updated: 23-01-2024 06:02:14 AM

The IDBI Bank credit card holders can reach IDBI customer care 24*7 for any query, grievances or feedback. If the customer loses his/her credit card, then they can get their credit card host listed immediately with the help of IDBI customer care executives who are always available for Credit card customers. IDBI provides several modes of communication through which IDBI customers can contact the bank. These modes of communications include toll-free helpline numbers, SMS and emails. The customer can also contact the bank’s customer care by visiting their branches or by mailing them to their postal address.

Please Note: IDBI Bank is not a Paisabazaar partner. Offers would be from partner Banks/NBFCs only.

IDBI Bank Credit Card Customer Care Numbers

IDBI Bank Email Id for Credit Card Queries

IDBI Bank Credit Card Grievance Redressal Postal Address

IDBI Bank Credit Card Grievance Redressal - PNO

IDBI Credit Card Hotlisting

IDBI Bank Credit Card Customer Care Numbers

For any credit card related queries, product information, hotlisting, and grievances, you can call the given IDBI Bank Credit Card customer care numbers:

**1800-425-7600 (24*7 toll-free number)**

022-4042-6013 (non-toll free number)

IDBI Bank Email Id for Credit Card Queries

If you are not satisfied or your complaint/query is not yet resolved, you can escalate your complaint by sending a descriptive email at idbicards@idbi.co.in

You are requested to specify your complaint ID, credit card number, and contact number in the subject line.

IDBI Bank Credit Card Grievance Redressal Postal Address

If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the Grievance Redressal Officer (GRO) as specified below between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month):

Designation	Name & Contact Details	Office Address	Jurisdiction
Grievance Redressal Officer (GRO)	Shri Ranjan Kumar Rath GM & GRO Tel no: 022-6655 2133	IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005	Pan India

*Mentioning your complaint ID is required.

IDBI Bank Credit Card Grievance Redressal - PNO

Further, if your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :

Designation	Name & Contact Details	Office	Jurisdiction
Principal Nodal Officer (PNO)	Smt. Jayati Chakraborty General Manager & PNO Tel no: 022 6655 2143	IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005	Pan India

*Mentioning your complaint ID is required.

To escalate your grievance to the Principal Nodal Officer (PNO) online, Click Here. In case you are unable to escalate the complaint through the below option provided, you may write an e-mail to pno@idbi.co.in along with your complaint number and relevant details.

Please note: You can escalate your grievance to the PNO only when you have followed the level-wise escalation.