IDBI is a government-owned banking corporation that offers financial solutions to its customers in the form of personal banking and corporate banking. In case of issues or queries, one can contact the IDBI Bank customer care team who are available 24×7 to cater the needs of customers and help them with their queries, complaints, and feedback.
Customers who have any queries/complaints can call on IDBI Bank customer care toll-free numbers from any mobile or landline number to get answers to their queries and resolution of their issues. The IDBI Bank customer care toll-free numbers are –
Customers should make sure that they have all query related documents handy at the time of the call. The phone banking officer first verifies the identity by asking a few security-related questions and proceeds only after he/she is satisfied with the information provided.
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Sometimes, due to technical issues or heavy traffic on the phone lines, it is not possible to reach the above two numbers. In that case, one can also contact the customer care representatives on their non-toll-free number at-
NRI customers can call on the tolled number mentioned below and get answers to their queries:
Credit cardholders can contact the IDBI Bank credit card customer care team to hotlist their cards or get issues resolved instantly by calling on the toll-free number mentioned below:
In case it is not possible to contact the customer care team on the number mentioned above, one can call on the non-toll-free number mentioned below:
One can also lodge a complaint using mail by sending an e-mail to the IDBI Bank customer care email ID mentioned below:
For queries and complaints regarding reward points, one can contact the customer service team through any of the following channels:
Toll-Free Number – (Monday to Saturday – 9 A.M. to 6 P.M.)
Email ID
Also Read: IDBI Bank Credit Card Customer Care
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In case one has lost the debit card and wants to report its loss, he/she can call the emergency helpline of IDBI at –
If it is found out that any of the IDBI Bank officers are involved in corruption activities, one can report the issue to their Anti-Corruption hotline which is open every day from 10 am to 6 pm. The number is –
Customers from outside the country can reach the IDBI Bank customer care team by calling on the number mentioned below-
An aggrieved customer can also book his complaint with IDBI customer care by writing a mail to the email ID mentioned below:
Ensure that complete details of the issue along with the required identification details are mentioned. If it is possible to resolve the query through emails, the same will be done by the bank. Otherwise, the phone banking officer calls the applicant to resolve the issues.
Customers can also write a letter to the customer care branch of IDBI Bank. The address is-
Customer Care Center, IDBI Bank Ltd.19th Floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba-400 005
Customers can also book their complaint by filling out the Online Complaint Form. Click on the given link- https://www.idbi.com/crmsonline/
One can either access the form in English or Hindi. Select ‘New’ from the “Complaint Type” dropdown which leads to the form. Fill the details and submit the form. A unique complaint ID will be generated which can be used to track the status of your complaint.
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The above ways are a part of Tier-I of IDBI Grievance Redressal Mechanism. If one does not get any response within 8 days of filing the complaint through any of the above media, the matter can be escalated to the Tier-II level and reach the grievance redressal officers of the zone.
| Name & Contact Details | Office | Zonal Office | Jurisdiction |
| Shri. Rizwan Khan General Manager & GRO Tel no: 011-6608 3096/ 011 – 6608 3118 | Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin: 110055 Delhi (UT – NCT) | Delhi | Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand |
| Shri Rajendra Pujari General Manager & GRO Tel No: 0172-5059302 | Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 | Chandigarh | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir |
| Shri Kuntal Biswas General Manager & GRO Tel No: 033 – 22806780 | Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 | Kolkata | West Bengal, Bihar, North East States |
| Shri Sudipta Banerjee General Manager & GRO Tel No: 0674-2541655 | Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar, Odisha Pin: 751022 | Bhubaneswar | Odhisa, Jharkhand, Chhattisgarh |
| Shri Rupesh Nagar General Manager & GRO Tel No: 022 – 61279262 | Mumbai Zone 2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 | Mumbai | Mumbai, Nashik |
| Shri Mahendra Patel General Manager & GRO Tel No: 0712-6659103 | Nagpur Zone Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur Pin: 440010 | Nagpur | Eastern Maharashtra |
| Shri Sanjay Chaturvedi General Manager & GRO Tel No: 079-66072806 | Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 | Ahmedabad | Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu |
| Shri Kapil Vashishat General Manager & GRO Tel No: 020 – 66421641 | Pune Zone IDBI House, Fourth Floor Dynaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune, Pin: 411004 | Pune | Pune, Satara, Kolhapur, Sangli Districts & State of Goa |
| Shri Narasimhan Venkatesh General Manager & GRO Tel No: 044 – 2220 2124 | Chennai Zone PM Towers 37, Greams Road, Chennai, Tamil Nadu Pin: 600006 | Chennai | Tamil Nadu, Puducherry and Andaman & Nicobar |
| Shri R. Prakash General Manager & GRO Tel No: 080-67990050 | Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 | Bengaluru | Karnataka, Kerala |
| Shri Dhananjay Lele General Manager & GRO Tel No: 040 – 6769 4153 | Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin: 500001 | Hyderabad | Telangana, Andhra Pradesh |
Issues escalated to Tier-II are likely to be resolved within 13 days of booking the complaint. If not, the matter can be escalated to the Chief Grievance Redressal Officer (CGRO) in Tier-III. The contact details are given below-
Smt. Padma Betai Chief General Manager & CGRO Tel no: 022- 6655 2141, 6655 2143 FAX no: 022-2216 5195
Address-
IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005
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In case the issue is still not resolved, it can be escalated to the Banking Ombudsman.
