Disclaimer: IDBI Bank is not a Paisabazaar partner and all content herein is strictly informative in nature. Paisabazaar is not affiliated with, sponsored by or in any way connected to IDBI Bank for home loans. No offers/services from IDBI Bank are being provided by Paisabazaar for home loans. For further information about IDBI Bank for home loans, users are required to reach out directly to IDBI Bank.
IDBI Bank Home Loan Customer Care
| Toll Free Number | 1800-209-4324; 1800-22-1070 (24×7 call service) |
| Non-Toll Free | +91-22-67719100 |
| Outside India | +91-22-67719100 |
| UK | 800 048 9153 |
| UAE | 8000 3570 2510 |
Registered Office:
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba,
Mumbai 400005.
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Loan Services Provided by the Bank
The existing customers of IDBI Bank Home Loan having a ‘loan only’ relationship with IDBI Bank can generate their TPIN with the help of customer ID and follow the procedure of IVR to get a code of their choice by clicking 4 in the main menu section of phone banking which pertains to “Loans”.
The following are the services offered by the bank through phone banking for borrowers:
- Check outstanding balance
- Last five transactions/EMI deductions
- Request for provisional certificate
- Request for loan account statement
Last updated on 15 February 2024
Grievance Redressal
The grievance redressal system of the bank is divided into three levels wherein home loan customers can register through diverse channels including Phone Banking, Website, Branch, Emails and Letters.
Level 1
The aggrieved customer can visit the branch or unit head for any grievances or complaints. The other alternative methods include:
Customers can get connected With Bank Officials
- Toll Free numbers: 1800-209-4324/1800-22-1070
- Non Toll Free Number: 022-67719100
- For outside India customers: +91-22-67719100
- Send SMS “IDBICARE” to 9220800800 and bank will call the concerned customer
Fill and Submit an Online Complaint Form
The customer can fill in the complaint form available under the grievance redressal section of the preferred banking page of the website. The concerned customer has to fill out details such as customer ID, account number, mobile number, Email ID and complaint type to carry out the resolution process. Only one complaint can be registered at a time. Also customers can track complaints through the “Track Complaint Status” option.
Send an Email/letter
- E-mail: customercare@idbi.co.in
- Customer Care Centre, IDBI Bank Ltd.
19th floor, IDBI Tower, WTC Complex,
Cuffe Parade, Colaba,
Mumbai 400 005
A unique Complaint ID will be generated once the complaint is registered with the bank. If the concerned customer doesn’t receive a response within 8 working days of registering the complaint or is not satisfied with the reply, they can escalate their complaint to Level II with the help of the Complaint ID generated.
The concerned customer shall fill in the following details while registering a grievance:
- Full name
- Account details (account number/customer ID), for existing customer
- Contact details (address, telephone number & email)
- Reference number of Transaction or Complaint ID, depending on the purpose of contact
Further, the Bank has appointed an Internal Ombudsman (IO) as per the Bank’s Internal Ombudsman Scheme.
Level 2
The concerned customer can communicate with Grievance Redressal Officers (GROs) from Monday to Saturday between 10 a.m. to 6 p.m. (except the 2nd and 4th Saturday of the month) if the response received at Level 1 is not satisfactory within 6 days of registering the complaint.
The consumer has to fill in the grievance form available under the grievance redressal section of the preferred banking page of the website.
The information on GROs is given below:
| Zonal Office | Jurisdiction | Name | Address | Contact Number | |
| Delhi Zone | Delhi, NCR, Rajasthan | Shri. Sujeet Kumar | IDBI Bank Ltd, 9th Floor, Plate B, Block 2, NBCC Office Complex, East Kidwai Nagar, New Delhi-Pin Code-110023 | 011 69297003 | gro.delhi@idbi.co.in |
| Chandigarh | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir | Shri Jitendra Kumar Singh | SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 | 0172-5081500
|
gro.chandigarh@idbi.co.in |
| Lucknow | Uttar Pradesh (except NCR) & Uttarakhand | Shri Anant Pandey | CP-12, Viraj Khand, Gomti Nagar, Near Singapore Mall, Lucknow Pin: 226010 | 915224502060
|
gro.lucknow@idbi.co.in |
| Kolkata | West Bengal, North East States | Shri Ghazi Islam | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 | 033-66557800
|
gro.kolkata@idbi.co.in |
| Bhubaneshwar | Odisha, Chhattisgarh | Shri Rabi Narayan Patra | IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar, Odisha, Pin: 751022 | 0674-6616535
|
gro.bhubaneswar@idbi.co.in
|
| Patna | Bihar, Jharkhand | Shri Navin Kumar | Third Floor, Sai Corporate Park Rukanpura, Bailey Road Patna, Bihar Pin: 800014 | – | gro.patna@idbi.co.in
|
| Mumbai | Mumbai, Nashik | Shri Sanjeev Kumar Gupta | 2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 | 022 -61279393
|
gro.mumbai@idbi.co.in
|
| Nagpur | Eastern Maharashtra | Shri Asit Parhi | Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur Pin: 440010 | 0674-6616545
|
gro.nagpur@idbi.co.in
|
| Ahmedabad | Gujarat, Dadra & Nagar Haveli and Daman & Diu | Shri Dubey Ankur | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Pin: 380006 | 079-66072794/66072806
|
gro.ahmedabad@idbi.co.in
|
| Pune | Pune, Satara, Kolhapur, Sangli Districts & State of Goa | Shri Rajesh Shivarkar | IDBI House, Fourth Floor, Dynaneshwar Paduka Chowk, Fergusson College Road, Shivaji Nagar, Pune Pin: 411004 | 020 – 2567 2259
|
gro.pune@idbi.co.in
|
| Bhopal | Madhya Pradesh | Shri Sanjay S Kumar | Centre Point Commercial Complex, First Floor, T T Nagar, New Market, Bhopal Pin: 462003 | 07554027022 | gro.bhopal@idbi.co.in
|
| Chennai | Tamil Nadu, Puducherry and Andaman & Nicobar | Shri Karimlal Evaram | 115 Anna Salai, Saidapet, Chennai 600015 | 044 – 2220 2021
|
gro.chennai@idbi.co.in
|
| Bengaluru | Karnataka, Kerala | Shri Venugopal N | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 | 080-61451311
|
gro.bengaluru@idbi.co.in
|
| Hyderabad | Telangana, Andhra Pradesh | Shri V. Vasudevan | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin: 500001 | 040 – 6769 4153
|
gro.hyderabad@idbi.co.in
|
Level 3
The concerned customer can contact the Principal Nodal Officer (PNO) from Monday to Saturday between 10 a.m. to 6 p.m. (Except 2nd and 4th Saturday of the month) if the response received at Level 2 is not satisfactory within 10 days of registering the complaint. For this, the customer has to fill in the form for escalation of the grievance to the PNO, available under the grievance redressal section of the preferred banking page of the website.
Pan India
Shri Saumya Chaudhuri
Cheif General Manager & PNO
Tel Number
022 6655 2143
Office Address:-
IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai- 400 005