IDBI Bank Personal Loan Customer Care

Whether it is an unexpected emergency, a dream or coming out of high priced credit card funds, IDBI Bank personal loan is a single solution to all your personal financial needs. All the salaried professionals, self- employed professionals, non- professionals and pensioners can avail this personal loan if they meet the eligibility criteria. The personal loan amount offered by IDBI Bank starts from Rs. 25,000 and goes upto Rs. 5 lakh.

IDBI Bank Personal Loan Customer Care Number

All the customers can contact the bank’s 24 X 7 Phone Banking numbers from any Landline / Mobile number. The toll free numbers are as follows:

• 1800-209-4324
• 1800-22-1070

The non- toll- free number is +91-22-67719100

IDBI Bank Customer Care Number for NRI Customers

NRIs can contact the bank on +91-22-67719100

How to Submit a Complaint at IDBI Bank Personal Loan?

• Click here
• Fill mandatory fields like complaint type, customer type, name customer ID, account number, email ID, mobile number, etc.
• Click on submit

IDBI Bank – Grievance Redressal

An individual can easily register his grievance through the bank’s diverse channels namely Phone Banking, Branch, SMS “IDBICARE” to 9220800800, Website, Emails and Letters.

Tier I

You can file a complaint at the branch level or you can call the bank or write a letter.

• Call the customer care
• Fill an online complaint form
• Write to the bank at customercare@idbi.co.inor send a letter to 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400 005

When you register a compliant with the help of any of these mediums, a unique Complaint ID is generated. If you do not get a reply or get an unsatisfactory repay on your complaint within 8 working days, you can use your unique complaint ID to escalate your complaint to Tier II.

Tier II

You can approach the appointed Grievance Redressal Officers between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month).

Name & Contact Details	Office	Zonal Office	Jurisdiction
Shri. Rizwan Khan  General Manager & GRO Tel no: 011-6608 3096/ 011 – 6608 3118	Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT – NCT)	Delhi	Delhi & NCR, Rajasthan
Shri Rajendra Pujari  General Manager & GRO Tel No: 0172-5059302	Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017	Chandigarh	Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
Shri Megh Raj Jain General Manager & GRO Tel No:  75718 13292	Lucknow Zone UPCB Building, 2, M.G. Road Lucknow 226 001	Lucknow	Uttar Pradesh (except NCR) & Uttarakhand
Shri Kuntal Biswas General Manager & GRO Tel No: 033 – 22806780	Kolkata Zone  44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017	Kolkata	West Bengal, Bihar, North East States
Shri Sudipta Banerjee General Manager & GRO Tel No: 0674-2541655	Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar , Odisha Pin: 751022	Bhubaneswar	Odhisa, Jharkhand, Chhattisgarh
Shri Dinesh Rawat General Manager & GRO Tel No: 022 – 61279262	Mumbai Zone 2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021	Mumbai	Mumbai, Nashik
Shri Mahendra Patel General Manager & GRO Tel No: 0712-6659103	Nagpur Zone   Salasar Prestige, 1st floor, Plot no 1/A, off WHC road,8Dharampeth Nagpur Pin: 440010	Nagpur	Eastern Maharashtra
Shri Anunay Jha General Manager & GRO Tel No: 079-66072806	Ahmedabad Zone  IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006	Ahmedabad	Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
Shri Prafulla Kumar Behera General Manager & GRO Tel No: 020 – 66421641	Pune Zone IDBI House, Fourth Floor Dynaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin :411004	Pune	Pune, Satara, Kolhapur, Sangli Districts & State of Goa
Shri Narasimhan Venkatesh General Manager & GRO Tel No: 044 – 2220 2124	Chennai Zone  PM Towers 37, Greams Road, Chennai, Tamil Nadu Pin: 600006	Chennai	Tamil Nadu, Puducherry and Andaman & Nicobar
Shri V. Vasudevan General Manager & GRO Tel No: 080-67990050	Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027	Bengaluru	Karnataka, Kerala
Shri Manjunath Pai General Manager & GRO Tel No: 040 – 6769 4153	Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001	Hyderabad	Telangana, Andhra Pradesh

If you do not receive any reply within 11 working days of registering the complaint, you can use your Complaint ID to escalate your complaint to Tier III

Tier III

You can approach the appointed chief Grievance Redressal Officer between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month).

Designation	Name & Contact Details	Office	Jurisdiction
Chief Grievance Redressal Officer (CGRO)	Smt. Padma Betai Chief General Manager & CGRO Tel no: 022- 6655 2141, 6655 2143 FAX no: 022-2216 5195	IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005	Pan India

For escalation of your grievance to Principal Nodal Officer (PNO), you can contact:

Designation	Name & Contact Details	Office	Jurisdiction
Principal Nodal Officer (PNO)	Shri Deepak Gupta General Manager & PNO Tel no: 022- 6655 2141, 6655 2143 E-mail: pno@idbi.co.in	IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005	Pan India

FAQs

Q. What is the minimum salary requirement for a salaried professional to avail IDBI Bank personal loan?

Ans. The minimum salary of a salaried professional should be Rs. 1,80,000/- p.a.

Q. What is the tenure to repay IDBI Bank Personal Loan?

Ans. The tenure varies from 12 to 60 months.

Q. Can I prepay my personal loan?

Ans. Yes, if you prepay the loan amount after 6 months of disbursal rate, you might not have to give a pre- payment charge. If you prepay the loan amount before 6 months of disbursal rate, you might be charged 2% of the outstanding loan amount.