General Queries and Service Enquiries
Queries of customers or a request can be raised by calling at the call center of the bank at 1800 10 888 which is operational 24 x 7. The customer can also write an email to the bank at Banker@idfcfirstbank.com. For NRI customers, they can write an email to the bank at nriservices@idfcfirstbank.com.
Second Level Escalation
- If the customer has not received a satisfactory response at level 1 within 7 days, he/she can write to the Nodal Officer at:
IDFC FIRST Bank Ltd.
Building no – 2, Raheja Mindspace,
MIDC Industrial Area, Shiravane, Juinagar, Nerul,
Navi Mumbai – 400706,
Maharashtra, India
- Email id: nodaldesk@idfcfirstbank.com
- Contact details: 022-41652700
- Timings: Monday to Saturday (9:30 AM to 6:00 PM) (except bank holidays)
Third Level Escalation
If the customer does not receive a satisfactory response at level 2 within 7 days, he/she can reach out to the Principal Nodal Officer through call, email or post.
- One can send an email mentioning all the issues and escalation details at pno@idfcfirstbank.com
- Customers can also write a letter to the concerned authority and send it to:
Mr. Vipul Raj , PNO, IDFC FIRST Bank Ltd.
Building No.2, Raheja Mindspace,
MIDC Industrial Area, Shiravane, Juinagar, Nerul,
Navi Mumbai 400706, Maharashtra, India
- Aggrieved customers also have the option to call the toll-free number 1800 209 9771 available 24 x 7 for speedy resolution of their issues.
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Escalation to Ombudsman
In case the customer feels that the provided response is not satisfactory, he/she can raise the query or request to Banking Ombudsman by RBI. Below-mentioned is the link attached having address and area of operation of Banking Ombudsman:
It should be noted that one should contact the Banking Ombudsman only if the resolution is not done at the previous levels.
Also Read : IDFC First Bank Customer Care