IDFC FIRST Bank Home Loan Customer Care
Helpline number: 1800 10 888
Timings: 9:30 am to 6.00 pm all working days except 2nd and 4th Saturday and bank holidays
Home loan customers can also lodge their complaints online by visiting the customer service section of the bank’s website.
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IDFC First Bank NRI Helpline Number (Calling from overseas)
| Calling from | Phone number | Toll free/ Local call |
| USA | 18337039805 | Toll Free |
| Canada | 18337039811 | Toll Free |
| UK | 0 8000 478 414 | Toll Free |
| Singapore | 800 101 4006 | Toll Free |
| Australia | 1800314585 | Toll Free |
| UAE | 8000 187 922 | Toll Free |
| Saudi Arabia | 8008500980 | Toll Free |
| Oman | 80074528 | Toll Free |
| Qatar | 00 800 100 089 | Toll Free |
| Bahrain | 80006082 | Toll Free |
| Germany | 8001815050 | Toll Free |
| Hong Kong | 852 30082199 | Local Call |
| Belgium | 3228962986 | Local Call |
| Ireland | 35315712658 | Local Call |
| Italy | 390230578885 | Local Call |
| Spain | 34935472751 | Local Call |
| Netherlands | 31207971718 | Local Call |
| Switzerland | 41225449992 | Local Call |
IDFC First Bank Address
Registered Office:
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai – 600031, Tamil Nadu,
India
Corporate office
IDFC FIRST Bank Ltd
Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai – 400051,
India
Last updated on 22 November 2024
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IDFC First Bank Grievance Redressal
Level 1: Customer Service
Existing home loan customers can reach out to customer care in case of any complaints or queries at the below mentioned details:
| Mode | Contact details |
| Call center | 1800 10 888 (24*7) |
| banker@idfcfirstbank.com | |
| For NRI customers | nriservices@idfcfirstbank.com |
If customers do not get receive a satisfactory response at Level 2 within 7 days, they can escalate the issue to Principal Nodal Officer.
Level 2: Regional Nodal Officers/ Nodal Officer
Regional Nodal Officer Email ID – RNO@idfcfirstbank.com
Regional Nodal Officer Contact Number – 022-41652700
Timing – Monday to Saturday – 9:30 to 18:00
(except 2nd and 4th Saturdays and all bank holidays)
List of Regional Nodal Officers:
| S.No | Branch | Nodal Officer Name | Address |
| 1 | Ahmedabad | Vaibhav Johri | IDFC FIRST Bank , Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 |
| 2 | Bangalore | Gopalakrishna Pai | IDFC FIRST BANK, Building, Plot No 79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025 |
| 3 | Bhopal | Shahid Shaikh | IDFC FIRST Bank LTD, 302-302A 3rd Floor Megapolls Square 579 MG Road, Indore – 452001 |
| 4 | Bhubaneswa r | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 5 | Chandigarh | Dhirendra Singh | IDFC FIRST Bank,, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
| 6 | Chennai | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085. |
| 7 | Guwahati | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 8 | Hyderabad | Kunal Shah | IDFC FIRST Bank LTD, 1-10-63/1/1, Veer Chambers, Chikoti Gardens, Begumpet, Hyderabad – 500016 |
| 9 | Jaipur | Neha Gothwal | IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302002 |
| 10 | Kanpur | Gaurav Modi | IDFC FIRST Bank ,Ground Floor , Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, KANPUR NAGAR – 208001 |
| 11 | Kolkata | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 12 | Mumbai | Meenakshi Sallyan | IDFC FIRST Bank, Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra |
| 13 | New Delhi | Anubha Jain | IDFC First Bank, Ground Floor, Shop No: G-01 & G-02, Bhagwati Plaza, Plot No: 12, Sector: 5, Dwarka, New Delhi – 110075 |
| 14 | Patna | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 15 | Thiruvanant hapuram | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085 |
| 16 | Dehradun | Manoj Pandey | IDFC FIRST Bank ,59/3 Ground & 2nd floor RAJPUR Road Dehradun, next to IDBI BANK UTTARAKHAND – 248001 |
| 17 | Ranchi | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 18 | Raipur | Bablu Patel | IDFC FIRST Bank Ltd, Regional Office, 5th Floor, Moti Mahal Palladium, Raipur, Chhattisgarh-492001 |
| 19 | Jammu | Dhirendra Singh | IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
Level 3: Principal Nodal Officer
Customers who are not satisfied with the response provided at level 2 can get in touch with the Principal Nodal Officer to escalate their complaint. The name and contact details of the Principal Nodal Officer are mentioned below:
Mr. Vipul Raj
IDFC FIRST Bank Ltd.
Building no. 09, 17th floor,
Gigaplex Raheja Mindspace IT-5, Airoli,
Navi Mumbai – 400708, Maharashtra
Email ID: – PNO@idfcfirstbank.com
Number: – 1800 209 9771 (24*7)
Note: The first point for redressal of the complaint is the Bank itself and that the complainant may approach the Banking Ombudsman only if the complaint is not resolved at the Bank level within a month.