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IDFC FIRST Bank Personal Loan Customer Care Number
Helpline Number: 1800 10 888
Email – banker@idfcfirstbank.com
Timings: 9:30 am to 6.00 pm (all working days excluding 2nd and 4th Saturday & Bank Holidays)
WhatsApp: 9555 555 555
For customers traveling abroad: +91 22 6248 5152
Helpline Numbers For NRI Customers (Calling from Overseas)
| Calling From | Phone Number | Toll Free/Local Call |
| USA | 18337039805 | Toll Free |
| Canada | 18337039811 | Toll Free |
| UK | 0 8000 478 414 | Toll Free |
| Singapore | 800 101 4006 | Toll Free |
| Australia | 1800314585 | Toll Free |
| UAE | 8000 187 922 | Toll Free |
| Saudi Arabia | 8008500980 | Toll Free |
| Oman | 80074528 | Toll Free |
| Qatar | 00 800 100 089 | Toll Free |
| Bahrain | 80006082 | Toll Free |
| Germany | 8001815050 | Toll Free |
| Hong Kong | 852 30082199 | Local Call |
| Belgium | 3228962986 | Local Call |
| Ireland | 35315712658 | Local Call |
| Italy | 390230578885 | Local Call |
| Spain | 34935472751 | Local Call |
| Netherlands | 31207971718 | Local Call |
| Switzerland | 41225449992 | Local Call |
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The existing customers of IDFC First Personal Loan can also submit requests or complaints online by visiting the “Customer Service” section of IDFC First Bank’s website.
Registered Office
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai – 600031, Tamil Nadu, India
Corporate Office
IDFC FIRST Bank Ltd
Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai – 400051, India
Last updated on 22 November 2024
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Grievance Redressal
Level 1:
Personal loan customers can call or send emails or visit the branch for redressal of their grievances:
| Mode | Contact details |
| Call center | 1800 10 888 (24*7) |
| banker@idfcfirstbank.com | |
| For NRI customers | nriservices@idfcfirstbank.com |
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Level 2:
If a customer is still not satisfied with the resolution provided or the timelines of the response, he/she can escalate the grievance to Regional Nodal officers.
Regional Nodal Officer Email ID – RNO@idfcfirstbank.com
Regional Nodal Officer Contact Number – 022-41652700
Timing – Monday to Saturday – 9:30 to 18:00
(except 2nd and 4th Saturdays and all bank holidays)
The details of the Regional Nodal Officers of IDFC First Bank are given below:
| S.No | Branch | Nodal Officer Name | Address |
| 1 | Ahmedabad | Vaibhav Johri | IDFC FIRST Bank , Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 |
| 2 | Bangalore | Gopalakrishna Pai | IDFC FIRST BANK, Building, Plot No 79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025 |
| 3 | Bhopal | Shahid Shaikh | IDFC FIRST Bank LTD, 302-302A 3rd Floor Megapolls Square 579 MG Road, Indore – 452001 |
| 4 | Bhubaneswa r | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 5 | Chandigarh | Dhirendra Singh | IDFC FIRST Bank,, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
| 6 | Chennai | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085. |
| 7 | Guwahati | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 8 | Hyderabad | Kunal Shah | IDFC FIRST Bank LTD, 1-10-63/1/1, Veer Chambers, Chikoti Gardens, Begumpet, Hyderabad – 500016 |
| 9 | Jaipur | Neha Gothwal | IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302002 |
| 10 | Kanpur | Gaurav Modi | IDFC FIRST Bank ,Ground Floor , Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, KANPUR NAGAR – 208001 |
| 11 | Kolkata | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 12 | Mumbai | Meenakshi Sallyan | IDFC FIRST Bank, Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra |
| 13 | New Delhi | Anubha Jain | IDFC First Bank, Ground Floor, Shop No: G-01 & G-02, Bhagwati Plaza, Plot No: 12, Sector: 5, Dwarka, New Delhi – 110075 |
| 14 | Patna | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 15 | Thiruvanant hapuram | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085 |
| 16 | Dehradun | Manoj Pandey | IDFC FIRST Bank ,59/3 Ground & 2nd floor RAJPUR Road Dehradun, next to IDBI BANK UTTARAKHAND – 248001 |
| 17 | Ranchi | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 |
| 18 | Raipur | Bablu Patel | IDFC FIRST Bank Ltd, Regional Office, 5th Floor, Moti Mahal Palladium, Raipur, Chhattisgarh-492001 |
| 19 | Jammu | Dhirendra Singh | IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 |
Level 3:
Customers can escalate their grievances to the Principal Nodal Officer if they are not satisfied with responses received at any of the above levels.
The Principal Nodal Officer:
Mr. Vipul Raj
IDFC FIRST Bank Ltd.
Building no. 09, 17th floor,
Gigaplex Raheja Mindspace IT-5, Airoli,
Navi Mumbai – 400708, Maharashtra
Email ID: – PNO@idfcfirstbank.com
Number: – 1800 209 9771 (24*7)