Indian Overseas Bank’s 24×7 customer care ensures customers receive assistance on their IOB Credit Card round the clock. Be it queries related to the credit limit, interest payments on your credit card bill or reporting an unauthorized transaction on your credit card, you can reach out to IOB Credit Card Customer Care through call, email and SMS.
Indian Overseas Bank Credit Card Customer Care Toll Free Number is-
For general enquiries, you can contact the following numbers:
All Indian Bank Overseas Customers can contact the bank’s customer care on the following numbers:
| IOB Helpline for General Enquiries (24X7) | 1800 890 4445 / 1800 425 4445 (toll-free) |
| Credit Card | 1800 425 7744 (toll-free) |
| Complaints against Corruption | 1800 425 3402 (toll-free) |
If you are not satisfied by the resolution provided by the customer care cell, you can escalate the issue by contacting Indian Overseas Bank Grievance Redressal Cell.
You can contact Indian Overseas Bank Grievance Redressal Officer via call. Here are the details:
Shri S. Prakash (Chief Manager)
Phone No – 044-71729701
Alternatively you can contact the IOB Credit Card Division on- 044-28519573 /9574/ 9575
Step 1- Contact the Branch Manager where you have your account over phone or Register the Complaint in the Complaint Register available with Branch Manager. You will get the resolution within 7 days.
Step 2- If the resolution given by the Branch does not meet your requirement you may write to the Regional Manager or send an email. You will receive the response within 7 days. Please click here for details.
Step 3- If the Complaint is not resolved by the Regional Manager, you may write or send an email to the General Manager, Customer Service Dept. being the Nodal Officer, Public grievances at Central Office. You will receive the resolution within 7 days. Please click here for details.
Step 4- Customer gets access to one more point of reference beyond the usual customer grievance resolution channel prescribed by the Bank viz. Branch Manager, Regional Manager and General Manager, Customer Service, at Central Office, Indian Overseas Bank has appointed Shri.S.Ramesh as the Internal Ombudsman of the Bank.
Step 5- Even after having followed the above steps, if you are not satisfied, you may approach the Banking Ombudsman constituted by RBI.
Click here for List of Names and Addresses of Regional Nodal Officer for Grievance Redressal
Customers can also write a query/complaint letter to Indian Overseas Bank. In the letter, you must clearly mention your issue along with identification details like customer ID or credit card number. However, you should not include details related to your PIN or CVV in the letter.
Letters should be mailed at the address mentioned below-
Central Office Address: 763 Anna Salai, Chennai – 600002
Phone: +91-44- 28524212
Indian Overseas Bank also allows its customers to get in touch with them for feedback, complaint, or query. You can fill this form and submit the same to the concerned branch manager. You will be asked to fill additional details then. Fill them and submit the form.
Please Note: Indian Overseas Bank is not a Paisabazaar partner. Offers would be from partner Banks/NBFCs only.
