Karur Vysya Bank Home Loan Customer Care Number
Helpline (Domestic): 1860 258 1916 (local charges applicable)
Helpline (Outside India): +91 44 66217600
Grievance Redressal
Karur Vysya Bank (KVB) Home Loan customers can go through the below mentioned channels in case they have any complaint or grievance:
Level 1 – Branch Manager
The customer can contact the respective branch manager where he is having the bank account if he is not satisfied with the services and products of the bank. The customer can contact the branch manager either through the branch e-mail or by registering their compliant in the complaint register available with the manager. They can also visit the bank website and go to the ‘Feedback Form’ section to submit their grievances, queries or feedback online.
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Level 2 – Divisional Manager
If the customer does not get adequate resolution from the branch manager or if he does not receive any reply from the branch within 5 working days of the date of making the complaint, then he can approach the concerned Divisional Manager for redressal of his grievance. The address and contact details of the Divisional Offices are given below:
| Regional Office | Address |
| Ahmedabad Divisional Office | Shri Baldev Chandresh C, Senior Manager, First Floor, Motilal Centre, Near Sales India Show Room, Ashram Road, Ahmedabad – 380009 Tel: 079-27540091, 079-27540491 Chief Manager: 079-27543325 |
| Bangalore Divisional Office | Shri Sambasiva Rao P V, Chief Manager, No. 6 Vasavi Temple Road, Sajjanrao Circle, Visveswarapuram, Next To Sri Vasavi Temple, Bangalore – 560004 Tel: 080-26623206, 080-26623208 Chief Manager: 080-26623203 |
| Chennai Urban Divisional Office | Ms Saradhambal V, Chief Manager, KVB Towers, Ist Floor, 568 Anna Salai, Teynampet, Chennai – 600018 Tel: 044-24305468, 044-24305467 Chief Manager: 044 – 24314428 |
| Coimbatore Divisional Office | Shri Madhan Kumar K, Chief Manager, No. 1498-C, IIIrd Floor, KVB Towers, Avinashi Road, Peelamedu, Coimbatore – 641004 Tel: 0422-2591119, 0422-2591120 Chief Manager: 0422-2595144 |
| Delhi Divisional Office | Shri Haridas T, Chief Manager, 3rd Floor, No. 6, Pusa Road, Opposite To Metro Pillar No. 80 Karolbagh, New Delhi – 110005 Tel: 011-28758375, 011-28758376 Chief Manager: 011-28758374 |
| Ernakulam Divisional Office | Shri Mahadevan M V, Senior Manager, K.C.Centre, IInd Floor, Opp. North Police Station Chittoor Road, Kacheripady, Ernakulam, Kerala – 682018 Tel: 0484-2366461, 0484-2365461 |
| Hyderabad Divisional Office | Shri Venkateswara Rao M, Chief Manager, 5-8-363 To 365 (Second Floor), Chirag Ali Lane, Abids, Hyderabad – 500001 Tel: 040-23206063, 040-23206064 Chief Manager: 040- 23200390 |
| Karur Divisional Office | Shri S Prabhakaran , Chief Manager, No. 633-637, 1st Floor, Jawahar Bazaar, Karur – 639001 Tel: 04324-261673, 04324-261674, 04324- 261672 |
| Kolkata Divisional Office | Shri Nalla Sreedhar, Chief Manager, 15, First Floor, Bondel Road, Ballygunge, Kolkata – 700019 Tel: 033-22900749, 033-22900752 Chief Manager: 033-22900739 |
| Madurai Divisional Office | Shri Senthilkumaran S, Chief Manager, 16, I Floor, Gayathri Illam, A.A.Road, Gnanaolivupuram, Madurai – 625016 Tel: 0452-2604734, 0452-2600113 Chief Manager 0452- 2300454 |
| Mumbai Divisional Office | Shri Kulakarni Manjunath, Chief Manager, 954 ,Appasaheb Marathe Marg, Gayatri Tower, Prabhadevi, Mumbai – 400025 Tel: 022-24367019 Ext 101 |
| Salem Divisional Office | Shri Saravanakumar K, Chief Manager, I Floor, 269-A, Bharathi Street, Swarnapuri Alagapuram, Salem – 636001 Tel: 0427-2440075, 0427-2440078 Chief Manager: 0427- 2440078 |
| Tambaram Divisonal Office | Shri Swaminathan R, Assistant General Manager, SBA Complex, 7/73 I Floor , Venkatesa Choudhary Street, West Tambaram, Chennai – 600045 Tel: 044-22267057, 044-22267047 Chief Manager: 044- 22267047 |
| Tirupathi Divisional Office | Shri Venugopal N, Chief Manager, 6-8-1250, 1st Floor, Priya Towers, Ngos Colony, K.T. Road, Near Anna Rao Circle, Tirupati, Andhra Pradesh – 517501 Tel: 0877-2232169, 0877-2235369 Chief Manager: 0877-2233822 |
| Trichy Divisional Office | Shri Ravichandran N, Chief Manager, D-54 Ground Floor, L.I.C. Building, Bharathiar Salai, Cantonment, Trichy – 620001 Tel: 0431-2412459, 0431-2410360 Chief Manager: 0431- 2410024 |
| Vijayawada Divisional Office | Shri Subramanyam Setty I V, Chief Manager, 38-8-46, I Floor, Gayathiri Nilayam, Opp. A.I.R, Labbipet, M.G.Road, Vijayawada – 520010 Tel: 0866-2485703, 0866-2485704 Chief Manager: 0866-2487706 Ext- 29 |
| Villupuram Divisional Office | Shri Murali K, Chief Manager, D.No: 15, I Floor, G.V. Farms Building, Mampazhapattu Road, Villupuram, Tamil Nadu – 605602 Tel: 04146-229366, 04146-229367 Chief Manager 04146-229370 |
| Visakhapatnam Divisional Office | Shri Subramanyam D, Chief Manager, D.No: 47-10-15, Shop No.1, A.G Avenue, First Floor, Opp: Pollocks School, 2nd Lane, Dwarakanagar Visakhapatnam, Andhra Pradesh – 530016 Tel: 0891-2500191, 0891-2511706 Chief Manager 0891- 2510190 |
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Level 3 – Customer Care Cell
If the customer does not get a proper resolution from Divisional Manager or he gets no reply within 10 working days from the date the complaint was sent to the divisional office, he can approach the Central Office – Customer Care Cell for resolving his grievance. The customer can lodge his complaint through our website, send a letter to The Nodal officer, Operations Department, Central Office in Karur or send an e-mail directly to customerservice@kvbmail.com. The address and contact details of the members of Customer Care Cell are as follows:
| Principal Nodal Officer, Shri. Gopalan S, Assistant General Manager, Operations Department, The Karur Vysya Bank Ltd, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur – 639002 E-mail: customerservice@kvbmail.com |
The Deputy General Manager, Operations Department, The Karur Vysya Bank Ltd, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur – 639002 E-mail: customerservice@kvbmail.com |
MD & CEO, The Karur Vysya Bank Ltd, Central Office, No. 20, Erode Road, Vadivel Nagar, L.N.S., Karur – 639002 E-mail: kvbod@kvbmail.com |
In case the customer does not get a proper resolution of his complaint or gets no reply from the central office within 30 days from the date of his initial complaint, he/she can approach the banking ombudsman for the purpose of grievance redressal.
Note: Last checked on 11th July 2024
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