You can call on the Kotak Credit Card Customer Care for instant resolutions in case you face any issues or discrepancies regarding your Kotak Credit Card, such as blocking your credit card, bill payment, credit card limit, etc.
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Please Note: Kotak Mahindra Bank is not a Paisabazaar partner. Offers would be from partner Banks/NBFCs only.
Contact the Kotak Bank credit card customer care cell in case your credit card gets stolen or if you are facing any other issue with the card. The Kotak credit card customer care numbers are:
If you hold Kotak 811 #DreamDifferent Credit Card then call on the following number:
If you face any issue while you are in one of the below-given countries then call on one of the given numbers:
| Country | Number |
| America | 1855-3656767 |
| Australia | 001180044990000 |
| Hong Kong | 00180044990000 |
| United Kingdom | 0080044990000 |
| Canada | 18557684020 |
| Singapore | 8001013054 |
If the name of the country where you reside is not specified in the list then call on the following number:
Kotak Bank provides streamlined processes for the following services. Customers can get their queries answered directly by contacting the Kotak credit card customer care:
Contact Details Update
The following can be solved through accessing Net Banking Profile Section, there is an alternate as well, you can call at this number (18602662666) to change the details listed below:
Payment / Statement
The following queries can be solved easily through a common portal
Click here to resolve the above-mentioned queries.
Credit Card ATM Pin Generation
Customers can generate their credit card ATM Pin online by clicking on this link.
Select the type of card and provide the necessary details.
Report a Lost Card
Customers can report a lost or stolen card online as well. Click on this link to begin the procedure.
If customers are not happy with the way their complaints are handled by the customer care team then they may escalate the issue by contacting the customer grievance team. There are four tiers of escalation at Kotak Bank. If the customer is still not satisfied then they may contact the Banking Ombudsman.
There are 5 ways through which you can contact the grievance redressal system of the bank, these are:
Online Complaint Form
You can report your complaint online by clicking on this link. Select the option “Click here to submit your request online”. Fill out the form and submit it.
Through Net Banking
Click here to login to your net banking account. Then through the inbox section in your account, you can register your grievance.
Through Call
Customers can also call up the bank at this number 1860 266 2666. To get their grievance registered with the bank.
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Through Branch Visit
Customers can visit the nearest Kotak Bank’s branch to get their grievances heard by the bank officials. You can locate the nearest bank branch by visiting this link.
Through Letter
Customers can also get in touch with the Kotak Bank by writing to them on the following address:
Kotak Mahindra Bank Ltd.
P.O. Box:16344,
Mumbai-400013.
If you are not satisfied by the resolution or service provided by Kotak Bank at the first level you can escalate your issue and take your grievance to the second level for redressal.
Do note that you should only escalate the issue after it has not been addressed by the first tier to your satisfaction or they did not reply within 7 days. When escalating your issue do mention the level 1 Service Request number.
You can escalate your issue through two ways
Online
Click on this link to go to Kotak Bank’s Level 2 grievance escalation page. Enter the required information and then submit it.
Offline
You can also send a mail to the bank by filling out the form in your preferred language. Kotak Bank currently offers its customers a choice of 11 languages. Select the Language link you want to send the bank your letter in. Fill it and send it to the address mentioned on the form.
| Hindi | Marathi |
| Assamese | Bengali |
| Gujarati | Kannada |
| Malayalam | Oriya |
| Tamil | Telugu |
If you do not receive a satisfactory response from the bank within five days, you can get in touch with Kotak Bank’s Nodal Officer.
You can do this through the following ways
You can send a letter directly to the Nodal Officer on the following address:
Mrs. T. Kamat
Kotak Infinity, 5th floor, Zone I, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097.
To send an email click on this link, on the page click on the ‘Click here’ highlighted text. Fill out the form and submit it.
Call
You can also call the office of the Nodal Officer. The number is 8879374983. Only call on this number between 10 am and 6 pm on the banks business days.
Note: You might be asked for second level Service Reference number.
If you are not satisfied by the resolution provided by the bank within 3 to 5 working days, you can reach out to the Principal Nodal Officer through the following ways:
You can send a mail to the Principal Nodal Officer on the following address
Mr. K Vora
Kotak Infinity, 5th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097
You can drop an email to the Principal Nodal officer as well.
Call
You can also call the office of the Principal Nodal Officer on the bank’s working days between 10 am and 6 pm. The number is +91 8879412910.
Banking Ombudsman
If you are not satisfied by the resolution provided by the Grievance Redressal unit of Kotak Bank or if theKotak credit card customer care unit failed to provide a resolution to you within 30 days you can lodge a plea for review with the Banking Ombudsman. For more details on Banking Ombudsman and the form of complaint click on this link. The form of complaint is on the 17th page of the pdf.
