Kotak Mahindra Bank Home Loan Customer Care Number

Kotak Mahindra Bank Home Loan Customer Care Number

1860 266 2666 (24*7 Customer Contact Centre)
+91 22 6204 2001 (abroad helpline number – chargeable)

The call centre for Home Loan is operational between 9:00 AM to 7:00 PM from Monday to Saturday (excluding Sunday & Holiday)

NRI customers can use the following toll free numbers:

Country	Toll Free Number
USA	1855-3656767
Australia	001180044990000
Hong Kong	00180044990000
UK	0080044990000
Canada	18557684020
Singapore	+658001013054
UAE	80001830148

Grievance Redressal

Existing Kotak Mahindra Bank Home Loan customers can register their complaints related to the bank’s services or processes through the below channels:

Level 1 – Branch

Customers who are not satisfied with the bank’s services can visit the branch to register their complaint. They can also call on the Customer Care Helpline, submit their complaint online or send it via writing to the below address:

Kotak Mahindra Bank Ltd.
P.O. Box: 16344, Mumbai – 400013

After registering your complaint through the branch or through the Customer Experience Centre, the customer will get an email or SMS with the exact resolution Turn Around Time (TAT) on his/her registered number.

Level 2 – Nodal Officer

Customers who have not received a satisfactory response to their complaints at Level 1 within 2 working days can escalate the matter to the bank’s Nodal Officer:

Name: Mr. P. Balgi (Vice President)
Email: nodalofficer@kotak.com

Address: Kotak Infiniti, 4^th Floor, Zone 4
Bldg No.21, Infinity Park,
Off Western express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097

Contact Number: 022-62042110
Monday to Friday 10.00 am to 6.00 pm excluding bank holidays

Customers should approach Level 2 with the Service Reference Number from the Level 1 along with providing details of the matter via email to ensure that they get satisfactory resolutions.

Level 3 – Principal Nodal Officer

Existing Kotak Mahindra Bank Home Loan borrowers can escalate the complaint to the Principal Nodal Officer if he/she has not received a satisfactory reply to his/her complaint at Level 3 within 2 working days. The address and contact details of the Principal Nodal Officer is as follows:

Name: Mr. K. Vora
Email : pno@kotak.com

Address: Kotak Infiniti, 4^th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai – 400097

Contact Number: 022-6204 2120
Monday to Friday (10.00 am to 6.00 pm) excluding bank holidays

Customers should approach Level 3 with the Service Reference Number along with providing details of the matter via email to ensure that they get satisfactory resolutions.

Banking Ombudsman

If a customer’s grievance is not resolved by the bank within 1 month, he/she can write to the Banking Ombudsman. The address and areas of operation for Banking Ombudsmen are mentioned below:

Centre	Address of the Office of Banking Ombudsman	Area of Operation
Ahmedabad	Ahmedabad C/o Reserve Bank of India La Gajjar Chambers, Ashram Road Ahmedabad-380 009 STD Code: 079 Tel: 26582357/26586718, Fax: 26583325 Email: boahmedabad@rbi.org.in	Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Bengaluru	C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 STD Code: 080 Tel: 22210771/22275629, Fax: 22244047 Email: bobangalore@rbi.org.in	Karnataka
Bhopal	C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel: 2573772/2573776, Fax: 2573779 Email: bobhopal@rbi.org.in	Madhya Pradesh
Bhubaneswar	C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 STD Code: 0674 Tel: 2396207/2396008, Fax: 2393906 Email: bobhubaneswar@rbi.org.in	Odisha
Chandigarh	C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh Tel: 0172 – 2721109, Fax: 0172 – 2721880 Email: bochandigarh@rbi.org.in	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana
Chennai	C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel: 25395964, Fax: 25395488 Email: bochennai@rbi.org.in	Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
Guwahati	C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel: 2542556/2540445, Fax: 2540445 Email: boguwahati@rbi.org.in	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Hyderabad	C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel: 23210013/23243970, Fax: 23210014 Email: bohyderabad@rbi.org.in	Andhra Pradesh and Telangana
Jaipur	C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel: 0141-5107973, Fax: 0141-2562220 Email: bojaipur@rbi.org.in	Rajasthan
Kanpur	C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel: 2306278/2303004, Fax: 2305938 Email: bokanpur@rbi.org.in	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha)
Kolkata	C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Tel: 22304982, Fax: 22305899 Email: bokolkata@rbi.org.in	West Bengal and Sikkim
Mumbai	C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel: 23022028, Fax: 23022024 Email: bomumbai@rbi.org.in	Maharashtra and Goa
New Delhi (I)	C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel: 23725445/23710882, Fax: 23725218 Email: bonewdelhi@rbi.org.in	Delhi
New Delhi (II)	C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011 Tel: 23724856, Fax: 23725218-19 Email: bonewdelhi2@rbi.org.in	Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
Patna	C/o Reserve Bank of India Patna-800 001 STD Code: 0612 Tel: 2322569/2323734, Fax: 2320407 Email: bopatna@rbi.org.in	Bihar
Thiruvananthapuram	C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 STD Code: 0471 Tel: 2332723/2323959, Fax: 2321625 Email: bothiruvananthapuram@rbi.org.in	Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).
Dehradun	C/o Reserve Bank of India 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun – 248 001 STD Code: 0135 Tel: 2742003, Fax: 2742001 Email: bodehradun@rbi.org.in	Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
Ranchi	C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Tel: 2210512, Fax: 2210511 Email: boranchi@rbi.org.in	Jharkhand
Raipur	C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Tel: 2242566, Fax: 2242566 Email: boraipur@rbi.org.in	Chhattisgarh
Jammu	C/o Reserve Bank of India , Rail Head Complex, Jammu- 180012 STD Code: 0191 Tel: 2477617, Fax: 2477219 Email: bojammu@rbi.org.in	State of Jammu and Kashmir

Note: Last checked on 22 November 2024