General Queries and Service Enquiries
If raising a complaint for the first time, the customer can send an email at customersupport@lichousing.com or can submit the request by writing at the provided link https://www.lichousing.com/write-to-us.
First Level Escalation
If the customer is not satisfied with the response provided at the above-mentioned level, he/she can approach his/her Area Officer. The customer shall get a response at this Level within 7 days. Attached is the list of Area Officers
https://www.lichousing.com/area-office/
Second Level Escalation
If the customer is still not satisfied with the provided resolution at Level 1, he/she in that case can reach out to Customer Relation Officers. The customer shall get a response within 3 weeks at this level. Attached is the list of Customer Relation Officers.
https://www.lichousing.com/static-assets/pdf/BO_CRO_List_FY_2022-23.pdf?crafterSite=lichfl-corporate-website-cms&embedded=true
Third Level Escalation
If the customer is not convinced even after the resolution provided by Customer Relation Officer, he/she can further escalate the issue to Regional Grievance Redressal Officer. The customer shall get a response within 3 weeks at this level. Attached is the list of Regional Grievance Redressal Officers
https://www.lichousing.com/static-assets/pdf/RO_GRO_List_FY_2022-23.pdf?crafterSite=lichfl-corporate-website-cms&embedded=true
Fourth Level Escalation
If the resolution of the customer is still not satisfactory or the customer has not received any response at the above-mentioned levels, he/she can further escalate the issue to National Housing Bank as under:
Grievance Redressal Department/Complaint Redressal Cell – National Housing Bank
4th Floor, Core 5-A, Indian Habitat Centre
Lodhi Road, New Delhi – 110003
Customers can also raise their complaints on the provided link
https://grids.nhbonline.org.in/(S(3y4uu202mtem5oiha0323v1i))/Complainant/Updated-ComplainantCheckScreen
Read More : LIC Housing Finance Customer Care