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LIC Housing Home Loan Customer Care
The existing customers of LIC Home loan can log in to the “Customer Portal” on the LIC HFL website (www.lichousing.com) to get access to their loan details and manage or review transactions. The login can be done in the following two methods:
- Enter username, password and security code; or
- Enter loan application number, date of birth and security code
One can click on “May I assist You ?” on Customer Portal, in case of any difficulties in the login procedure. For any service enquiry or grievance, the customer can visit the “Write to us” section on the website and fill the necessary details.
Last updated on 21 November 2024
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Grievance Redressal Mechanism
The customer can email customersupport@lichousing.com to raise a complaint or submit a service request/complaint in the ‘Write to Us’ section on the website.
Stage 1
The customer can submit the complaint through the HOMY app or by visiting the LIC Housing website at www.lichousing.com under the tab WRITE TO US. Customers can also contact the concerned Grievance Redressal Officers (GROs) posted at the Back Office (BO) whose details are mentioned below. The customer can expect a reply within 3 weeks from the date of complaint.
Grievance Redressal Officers (GROs) for FY 2024-25
| Back Office | Name of CROs | Contact No. | Email-ID |
| Mumbai BO | Ms. Neeta Rane | 8369996458 | neeta.rane@lichousing.com |
| Pune BO | Ms. Mamta Vadnerkar | 8369996459 | mamta.vednerkar@lichousing.com |
| Ahmedabad BO | Mr. Kapil Khemchandani | 8369996460 | kapil.khemchandani@lichousing.com |
| Chennai BO | Ms. G Bhuvaneshwari | 8369996463 | g.bhuvaneswari@lichousing.com |
| Madurai BO | Mr. Rajasri Ramachandran | 8369996465 | rajasri.ramachandran@lichousing.com |
| Ernakulam BO | Mr. Hari Kumar S | 8369996466 | s.harikumar@lichousing.com |
| Coimbatore BO | Mr. Akhil Ramdas | 8369996467 | akhil.ramdas@lichousing.com |
| Bangalore BO | Mr. K S S Prasad | 8369996470 | kssprasad@lichousing.com |
| Delhi BO | Mr. Ajay Sharma | 8369996833 | AJAY.SHARMA@lichousing.com |
| Jaipur BO | Mr. Vikas Sehgal | 8369996834 | VIKASKUMAR.SEHGAL@lichousing.com |
| Chandigarh BO | Ms. Richa Chauhan | 8369996835 | – |
| Kolkata BO | Mr. Smita Adhikary | 8369996837 | smita.adhikary@lichousing.com |
| Guwahati BO | Ms. Sanjay Kumar | 8369996838 | sanjay.kumar@lichousing.com |
| Patna BO | Mr. Dasai Ram | 8369996840 | dasai.ram@lichousing.com |
| Bhubaneshwar BO | Ms. Sasmita Pahri | 8369996841 | SASMITA.PARHI@lichousing.com |
| Bhopal BO | Ms. Kavita Pathak | 8369996843 | kavita.pathak@lichousing.com |
| Raipur BO | Ms. Uma Bhowmick | 8369996844 | uma.bhowmick@lichousing.com |
| Lucknow BO | Mr. G.K. Singh | 8369996846 | gk.singh1@lichousing.com |
| Meerut BO | Mr. Sunil Rathore | 8369996461 | sunil.rathore@lichousing.com |
| Varanasi BO | Mr. Satish Chandra | 8369996847 | satish.chandra@lichousing.com |
| Hyderabad BO | Mr. M Balaji Aravind | 8369997978 | M.BALAJI@lichousing.com |
| Vijaywada BO | Ms. Somu Venkata Siva Harsha | 8369998161 | somu.harsha@lichousing.Com |
| Vishakhapatnam BO | Mr. D.Radhakrishnam Raju | 8369998179 | D.Radhakrishnamraju@lichousing.Com |
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Stage 2
The customer can mail or call nodal officers at RO if he/she feels dissatisfied with the resolution provided. The concerned will send their final response within 2 weeks after a thorough examination. Stated below is the list of GROs:
Grievance Redressal Officers for FY 2024-25
| REGIONAL OFFICE | Name of GROs | Contact No. | Email-ID |
| Western RO | Ms. P.Padma Latha | 8369996457 | padma.latha@lichousing.com |
| Southern RO | Ms. Chitra Venkatramani | 8369996462 | chitra.venkataramani@lichousing.com |
| South Central RO | Ms. Harsha Nair | 8369996469 | harsha.nair@lichousing.com |
| Northern RO | Ms. Teja Ray | 8369996795 | teja.ray@lichousing.com |
| Eastern RO | Mr. Arun Panda | 8369996836 | arun.panda@lichousing.com |
| East Central RO | Ms. Vidhya Thakur | 8369996839 | vidhya.thakur@lichousing.com |
| Central RO | Mr. Neeraj Bhargava | 8369996842 | neeraj.bhargava@lichousing.com |
| North Central RO | Ms. Harshita Dwivedi | 8369996845 | harshita.dwivedi@lichousing.com |
| South Eastern RO | Ms. M Sravya | 8369997938 | sravya.munagala@lichousing.com |
Stage 3
If the resolution provided is not satisfactory, the aggrieved customer can appeal to gm_crm@lichousing.com. The final response will be shared within 7 working days.
Stage 4
If the customer is still not satisfied with the resolution provided, he/she can communicate to the Regulatory Authority of Housing Finance Companies at the address:
National Housing Bank Department of Regulation and Supervision (Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre Lodhi Road,
New Delhi – 110003
Website: https://grids.nhbonline.org.in