Oriental Bank of Commerce was originally established in Lahore by Rai Bahadur Lala Sohan Lal in 1943. However, fate had other plans in a few years it faced the partition of India and Pakistan. Thereafter, its branches in Pakistan were closed and the bank paid all its depositors and customers back every single rupee that was owed to them. It opened its registered office in the Amritsar and has since been made a nationalized bank in 1980. Oriental Bank has faced many changes in fortunes but has remained committed to improvement and offering quality services with an emphasis on professionalism and wealth creation for its customers. In 1997, it acquired the Punjab Cooperative bank and the Bari Doab bank. It also acquired the Global Trust Bank in 2014.Oriental Bank of Commerce has a vision that states that it wants “To be a customer friendly premier bank committed to enhancing stakeholder value”. To achieve this vision, it has a threefold mission statement that clearly states that it will provide quality innovative services for its customers with the help of state-of-the-art technology, it will purposefully enhance the professional skills of its personnel and create wealth for both its stakeholders and customers. Oriental Bank of Commerce has started many projects and services that benefit the rural classes, minorities and women, with the aim of helping eradicate poverty. It has started many of these projects at the grassroots level in the districts of Hanumngarh and Dehradun.
Why do customers choose to avail a gold loan from Oriental Bank of Commerce?
Oriental Bank of Commerce has a clear vision and mission statement to bring quality services that are innovative to its customers; it is clearly a customer-centric bank and is highly responsive to its stakeholders and customers. It has launched different services that employ the latest technology in banking such as internet banking, phone banking and mobile banking. From the comforts of their homes, customers of Oriental Bank of Commerce may avail of different services, such as transfer money or apply for a loan from the bank. OBC’s commitment to its customers and the people of India s evident in its many schemes and projects that are available for minorities, rural classes, women are for smaller and medium sized businesses. It seeks to empower its customers and create wealth at all levels of society. Oriental Bank of Commerce takes great care to train their personnel to provide empathetic, professional and quality customer service. Customers are informed about every aspect of the loan that they may seek from the bank. Their doubts are clarified and they are educated at the very outset about any and every charge that they may have to face with regards to the loan. The bank personnel take great care to make sure that their customers are not faced with hidden charges. Customers are guided and kept up-to-date at every step of the loan application and sanctioning process. Oriental Bank of Commerce seeks to keep the rate of interest on the gold loan at a very competitive and affordable percentage so that its customers would not be deterred by a higher interest rate. The customers of Oriental Bank of Commerce are always left with a feeling of security and ease that their money, documents and assets are being handled by a highly capable, professional and secure bank.