Paisabazaar and RBL bank have collaborated to launch two credit card variants – Duet and Duet Plus. These cards are 2-in-1 products which work as a credit card as well as a credit line and offer flat cashback benefit on all purchases. Refer below to know about both RBL Bank Paisabazaar Duet Credit Card & Duet Plus Credit Card.
Credit Card + Credit Line
RBL Duet & Duet Plus Cards work as a credit card as well as a line-of-credit. A credit limit will be assigned to the cardholders and they can utilise the same to make transactions or borrow a certain part of it as a short-term loan.
Annual Fee
RBL Duet Credit Card is free for lifetime, which means there is no joining or annual fee on the card.
Whereas, Duet Plus Card comes at an annual fee of Rs. 1,499. This card fee is waived off if your annual spends are Rs. 4 lakh or more.
Welcome Benefits
Duet Plus Card offers a cashback of Rs. 250 as a welcome gift if you make card purchases within 30 days after card issuance. Duet cardholders do not get any such joining benefits.
Up to 2.5% Cashback
Duet & Duet Plus both offer a flat 1% cashback on all online and offline transactions. There is no maximum limit on the cashback earned. However, no cashback is offered on certain exempt transaction categories mentioned here.
Apart from the base cashback rate of 1%, Duet Plus Card also offers 2.5% cashback of up to Rs. 500 per month on dining and travel spends.
Movie Offers
Once every month, Duet Plus cardholders can avail the 1+1 BookMyShow movie tickets offer of up to Rs. 200 discount for weekend shows.
Fuel Surcharge Waiver
Those who own Duet Plus are offered a surcharge waiver of up to Rs. 100 per month on fuel transactions between Rs. 500 and Rs. 4,000. However, Paisabazaar RBL Duet Credit Card doesn’t offer any such waiver.
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With your Duet Card, you will be assigned a credit limit. You can borrow any amount above Rs. 3,000 and up to your credit limit. Follow the process given below:
The amount will be instantly transferred to your bank account.
| The interest rate varies from 13% to 18% p.a. A processing fee of 2.5% of the withdrawn amount or Rs. 250 (whichever is higher) will be applicable. |
Paisabazaar.com offers an end-to-end digital application process for Duet Card, launched in association with RBL Bank.
Once approved, the card will be delivered to your registered address in 7-10 business days.
For any queries/complaints related to Paisabazaar Duet Card, you can contact the grievance redressal cell of RBL Bank or Paisabazaar. Details are given below:
RBL Bank Grievance Redressal Cell
You can write an email to RBL Bank at cardservices@rblbank.com.
For any further complaint/issue, you contact the Nodal Officer of RBL Bank as per the below details:
Principal Nodal Officer – RBL Bank Ltd.
Mr. Vikas Nigam
RBL Bank Ltd, Unit No. 306-311, 3rd Floor, JMD Megapolis, Sector – 48, Sohna Road,
Gurugram – 122018, Haryana
Email: principalnodalofficer@rblbank.com
Contact number: 022 7143 2700
Paisabazaar Grievance Redressal Cell
To report any grievance, you can contact Paisabazaar’s Grievance Redressal Cell as per the below details:
Email: care@paisabazaar.com
Contact Number: +91 1800 208 8877
You can also write a letter to the below address:
Paisabazaar Marketing and Consulting Private Limited,
Plot number 135P, Sector 44, Gurgaon-122001
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Q. Can I make online purchases using RBL Bank Duet Credit Card?
A. Yes. You can use the Duet Card like any other credit card to make online as well as offline transactions.
Q. Do I need to submit any physical documents when applying for Duet?
A. No. The application process for Duet Card is completely digital. Documents required, if any, can be submitted online.
Q. How do I contact the customer care support for my RBL Duet Credit Card related queries?
A. You may send your queries to RBL bank credit card customer care by sending an e-mail to cardservices@rblbank.com. You may also connect with Paisabazaar customer care via email on care@paisabazaar.com.
Q. Is 1% cashback offered on all transactions on RBL Paisabazaar Duet Credit Card?
A. Cashback is not offered on EMI transactions, wallet loading, fuel purchase and rent payment.
Q. How will I get the cashback into my Duet & Duet Plus Credit Cards?
A. The accumulated cashback will be credited to your Duet Credit Card account on a weekly basis. However, there is no specific day is fixed because of a few public holidays, but you can see your cashback entries on your card statement.
Q. As I pay the EMIs on my Duet Card, will my credit limit replenish?
A. Yes, every month when you pay the EMIs, the amount will be added to your available credit limit.
Q. What is the reward redemption fee charged on Duet Card?
A. There is no reward redemption fee charged for new customers as it offers cashback on your transactions. However, as the Duet Card is replacing Paisa on Demand Card, existing customers who wish to redeem their accumulated reward points on their POD Card will have to pay a reward redemption fee of Rs. 99.
