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Fibe offers instant cash loans ranging from Rs. 5,000 to Rs. 2 lakh with tenure of up to 60 months. Borrowers of Fibe personal loans can easily file grievances and complaints or get queries answered by calling the customer care helpline number/emailing the customer care department. The following sections detail the various ways you can get in touch with an Fibe representative.
Fibe Customer Care Number
For instant loan related queries, customers can call Fibe customer care helpline number 020-67639797 (charges may apply).
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Fibe Customer Care Email Address
Customers can reach out to customer care representatives by writing an email and get their queries resolved. Typically a representative will reply to your email in 24-48 hours. The email address of Fibe customer care is care@earlysalary.com
Fibe Customer Care Earl Chatbot
Customers can use the Chatbot service called Earl available on the Fibe official app available on Android or iOS devices. Customers can get in touch with customer care team through Earl and get complaints or queries resolved.
Fibe Customer Care on Social Media
Customers of Fibe can get in touch with a customer care representative or get details of special offers from Fibe through key social media platforms such as Facebook, Twitter and LinkedIn. However, do keep in mind that you should always follow data security best practices and never share your personal customer data on social media websites.
Fibe Grievances Redressal
In case of grievances related to Fibe loans, you have two levels of escalations in case your initial complaint is not dealt with to your satisfaction.
Level 1. For level 1 escalation, you can provide a detailed complaint via email sent to complaint@earlysalary.com
Level 2. If the resolution provided after escalating to level 1 is not to your satisfaction, you can escalate further to level 2. The level 2 escalation email ID for customer grievances is grievance@earlysalary.com
FAQs
Q1. What is the customer care number of Fibe?
Customers can get in touch with Fibe customer care by phone on 020-67639797 (charges may apply).
Q2. What is the email address of press enquiry of Fibe?
The email address of press enquiry of Fibe is pr@earlysalary.com
Q3. What is official address of Fibe?
The official address of Fibe is-
Fibe
Office no. 404, The Chambers, (Samrat Chowk)
Clover Park, Near Ganapati Chowk,
Viman Nagar, Pune,
Maharashtra – 411014.
Q4. Will Fibe reply if I send a mail regarding my query?
Yes. Customer care team of Fibe usually responds to queries or complaints within 24 to 48 hours.
Q5. What are the email ids for Level 1 and Level 2 escalation of grievances?
If your concern/query to Fibe customer care team is not resolved in the first instance, you have the option to escalate your grievance to level 1 and then level 2, if applicable. The email IDs to escalate your grievance(s) are:
Level 1 escalation: complaint@earlysalary.com
Level 2 escalation: grievance@earlysalary.com
Note: Level 2 escalation is only applicable if you have already escalated to level 1 and the resolution provided was inadequate/no resolution was provided.