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EarlySalary offers instant cash loans ranging from Rs. 5,000 to Rs. 2 lakh with tenure of up to 60 months. Borrowers of EarlySalary personal loans can easily file grievances and complaints or get queries answered by calling the customer care helpline number/emailing the customer care department. The following sections detail the various ways you can get in touch with an EarlySalary representative.
EarlySalary Customer Care Number
For instant loan related queries, customers can call EarlySalary customer care helpline number 020-67639797 (charges may apply).
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EarlySalary Customer Care Email Address
Customers can reach out to customer care representatives by writing an email and get their queries resolved. Typically a representative will reply to your email in 24-48 hours. The email address of EarlySalary customer care is care@earlysalary.com
EarlySalary Customer Care Earl Chatbot
Customers can use the Chatbot service called Earl available on the EarlySalary official app available on Android or iOS devices. Customers can get in touch with customer care team through Earl and get complaints or queries resolved.
EarlySalary Customer Care on Social Media
Customers of EarlySalary can get in touch with a customer care representative or get details of special offers from EarlySalary through key social media platforms such as Facebook, Twitter and LinkedIn. However, do keep in mind that you should always follow data security best practices and never share your personal customer data on social media websites.
EarlySalary Grievances Redressal
In case of grievances related to EarlySalary loans, you have two levels of escalations in case your initial complaint is not dealt with to your satisfaction.
Level 1. For level 1 escalation, you can provide a detailed complaint via email sent to complaint@earlysalary.com
Level 2. If the resolution provided after escalating to level 1 is not to your satisfaction, you can escalate further to level 2. The level 2 escalation email ID for customer grievances is grievance@earlysalary.com
FAQs
Q1. What is the customer care number of EarlySalary?
Customers can get in touch with EarlySalary customer care by phone on 020-67639797 (charges may apply).
Q2. What is the email address of press enquiry of EarlySalary?
The email address of press enquiry of EarlySalary is pr@earlysalary.com
Q3. What is official address of EarlySalary?
The official address of EarlySalary is-
EarlySalary
Office no. 404, The Chambers, (Samrat Chowk)
Clover Park, Near Ganapati Chowk,
Viman Nagar, Pune,
Maharashtra – 411014.
Q4. Will EarlySalary reply if I send a mail regarding my query?
Yes. Customer care team of EarlySalary usually responds to queries or complaints within 24 to 48 hours.
Q5. What are the email ids for Level 1 and Level 2 escalation of grievances?
If your concern/query to EarlySalary customer care team is not resolved in the first instance, you have the option to escalate your grievance to level 1 and then level 2, if applicable. The email IDs to escalate your grievance(s) are:
Level 1 escalation: complaint@earlysalary.com
Level 2 escalation: grievance@earlysalary.com
Note: Level 2 escalation is only applicable if you have already escalated to level 1 and the resolution provided was inadequate/no resolution was provided.