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L&T Finance Personal Loan Customer Care Self-help
L&T Financial Services offers the self-help option for personal loans (consumer loans) & micro loans, where consumers can update their profile, get loan details and request documents. L&T Finance personal loan consumers can do so by entering their mobile/PAN/LAN (Loan Account Number) number.
L&T Finance Personal Loan Customer Care Numbers
| Type of Loan | Contact Number | Email Address | Timings |
| Personal Loan (Consumer Loan) | +91 7264888777 | customercare@ltfs.com | 9am to 6pm (Monday to Saturday – except national holidays) |
| Micro Loan | + 9118002587702 | customercare@ltfs.com | 9am to 6pm (Monday to Saturday – except national holidays) |
Note: Consumers must mention their Loan Account Number and registered contact details along with their query while calling/emailing the L&T Finance Customer Care
Apart from the above-mentioned options, consumers can also visit their nearest branch of L&T Financial Services.
Apply for Personal Loan with Quick Disbursal Click Here
Grievance Redressal
If consumers are not satisfied with the solutions provided by the customer service at the above mentioned levels, they can reach out to the L&T Finance representatives as per the escalation matrix mentioned below:
Level 1: Customer Service
Consumers can call on the Customer Service Helpdesk numbers as mentioned above. Alternatively, they can also write an email mentioning their query along with the registered contact details and LAN.
Level 2: Head GRO/Grievance Redressal Officer/Nodal Officer
If consumers are not satisfied with the solutions provided at Level 1, they can contact the Head GRO/GRO (Grievance Redressal Officer).
- Details of Head GRO (Grievance Redressal Officer) :
| Name | Mr Vinod Vardan |
| Address |
Head GRO L&T Finance Ltd, 2nd Floor, Brindavan Building Plot no 177, C.S.T Road, Kalina. Santacruz (east), Mumbai-400098 |
| Telephone number | 022-62125237 |
| Email ID | headgro@ltfs.com |
Timings: 9:30 am to 6:30 pm (Monday to Friday)
- Grievance Redressal Officer:
| Email ID | Contact Number |
| gro@ltfs.com | 1800 1020 476 |
- Nodal Officers Region wise details:
| Region | Area of Operation | Details of Nodal Officers | Contact no. & Email ID |
| Mumbai | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu. |
Mr. Pragnesh Patel, Regional Manager Branch Office: 1st Floor, Unit No 101 & 104, Ratnaraj Spring, Nr. Navrangpura Bus Stand Navrangpura -380015. |
8655994737, pragnesh.patel@ltfs.com |
| Kolkata | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
Mr. Sumit Kumar Mishra, Regional Manager Branch Office: 428/3818, Jaydev Nagar. Bhubaneswar – 751002. |
655994734, sumitkumar.mishra@ltfs.com |
| New Delhi | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir. |
Mr. Jayant Moharana, Regional Manager Branch Office: 5th Floor, DCM Building, 16, Barakhamba Road, Connaught Place, New Delhi 110001. |
8655808899, jayantmoharana@ltfs.com |
| Chennai | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry. |
Mr. R Mukesh Rao, Regional Manager Branch Office: KGN Towers, No. 62, 5th Floor, Ethiraj Salai, Egmore, Chennai – 600105. |
8655994735, rmukeshrao@ltfs.com |
Level 3: Principal Nodal Officer
If consumers are not satisfied with the solutions provided at Level 2, they can contact the Principal Nodal Officer at the given number & email.
| Email ID | Contact Number |
| pno@ltfs.com | 18001038712 |
If consumers are not satisfied with the response received or their dispute is not settled within a period of one month, they can appeal to the Reserve Bank of India Ombudsman, as per the Integrated Ombudsman Scheme 2021 of the RBI, by lodging a complaint on https://cms.rbi.org.in/.
Note: Last checked on 11th July 2024