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Please Note: RBL Bank is not a Paisabazaar partner. Offers would be from partner Banks/NBFCs only.
RBL Bank Personal Loan is available to all salaried individuals that need instant cash to fulfil a personal requirement like going on a vacation, opting for higher studies, dealing with a medical emergency, getting married, purchasing a gadget or a household item, etc. RBL Bank makes sure that an individual gets to avail a personal loan ranging from Rs. 1 lakh to Rs. 20 lakh without any inconvenience. If you are facing any query or want to file complaint, you are required to call RBL Bank personal loan customer care number in order to get the query resolved.
RBL Bank 24×7 Customer Care Numbers
If you have any queries regarding your personal loan application, you can contact the customer care department on the following numbers:
- For Banking Queries: (+91)22-6115-6300 or the toll-free number 1800-120-616161
- Administrative Office: (+91)231-2650981 to 984, Fax: (+91)231-2657386
- Registered Office: (+91)231-6650214, Fax: (+91)231-2657386
- Corporate Office: (+91)22-4302-0600, Fax: (+91)22-4302-0520
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RBL Bank Customer Care Details
Customers can also contact RBL Bank’s customer care through any of the following ways:
a) Email
If you are more comfortable in writing down your complaint to the customer care, you can email at customercare@rblbank.com
b) Social Media Handles
RBL Bank is also available on some key social media platforms wherein customers can easily contact and get in touch with the customer care team to get their queries resolved. Here are some of the key social media handles of RBL Bank:
c) Chatbot
It is an online chat service offered by RBL Bank by the name RBL Cares. With this online chatbot, customers can directly chat regarding any issue related to the personal loan with the RBL Bank’s customer care representative. RBL Care is available on the homepage of RBL Bank’s official website.
RBL Bank Grievance Redressal
If your issue is not solved to your satisfaction after contacting RBL customer care department and you wish it to escalate it to the next level, you can contact the following persons:
Ms. Niti Arya (IEPF Nodal Officer)
RBL Bank Ltd.
One Indiabulls Centre,
Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (West),
Mumbai – 400 013. India
E-mail: investorgrievances@rblbank.com
Call us at: +91 22 43020600
Fax: +91 22 43020520
Do remember that escalation is only possible after your attempt to reach resolution of your issue with RBL customer care has failed.
How to Submit a Complaint at RBL Bank Portal
RBL Bank also has a section on its website where an individual write his suggests or queries. Here are the steps to follow:
- Go to the “Complaints and Suggestions” section on the RBL website.
- Fill in your basic details like your name, your Customer ID, your account number, your email id and your address.
- Write your message.
- Select your RBL Bank home branch
- Click on ‘Submit’.
Typically you will receive a response within 48 hours of submitting your query/suggestion.
FAQs
Q1. What is the RBL Bank customer care number for personal loan queries?
Customers can reach out to customer care team simply by calling (+91)22-6115-6300 or toll-free number 1800-120-616161.
Q2. Can get answers to queries relating to my RBL Bank personal loan via email?
You can write an email at customercare@rblbank.com regarding any issues related to personal loans and get your queries resolved quickly.
Q3. In how many days, will my query be resolved?
Your queries will get a response within 48 hours from the date of complaint filed. However, the actual time required to resolve the query may take longer depending on the complexity of your issue.
Q4. Can I go to the nearby branch and get in touch with RBL Bank customer care?
Yes, customer care team of RBL Bank can also be reached if you visit your nearby RBL bank branch.
Q5. Does the customer care team require my loan account number/ customer ID for providing information?
Yes, the customer care executives generally require your customer ID/ loan account number to provide information relating to your RBL Bank personal loan.