Customers of Punjab National Bank can easily file their grievances, queries, or complaints related to savings accounts, persaonl loans, home loans, credit cards, etc. to get speedy resolution of their issues. Customers can reach to Punjab National Bank customer care through toll-free helpline numbers, online complaints, feedback forms, emails, SMS, etc. Let us understand how to contact PNB customer care team in detail below.
Customers can contact the Punjab National Bank customer care for balance enquiry, hot listing the lost or damaged credit or debit card, non-disbursement of cash from ATM or for any other issue. Given below are the following numbers which can be contacted:
PNB customers can call on the following numbers for balance enquiry of their savings account/current accounts:
PNB customers can also access banking services through PNB’s WhatsApp Banking by sending ‘Hi‘ on +91-9264092640 from their registered mobile number.
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PNB credit card customers can call any of the following numbers for emergency credit card services such as hotlisting credit cards, report loss or misuse of the credit card, etc.:
PNB housing finance customers can call any of the following numbers to get answers to their queries:
Customers can also email their queries, grievances, complaints or feedback to the Punjab National Bank customer care executives. It is recommended that customers should use their bank-registered email ID to mail their concerns. PNB customer care executives would address the issue within 48 hours of receiving the email.
Given below in the PNB customer care ID: care@pnb.co.in
For issues related to Credit Cards: If a customer has credit card related queries or concerns, then they can mail on complaint@pnb.co.in
If a customer has complaints or issues regarding a particular PNB banking product, then they can also send a mail on the given below email IDs.
For issues related to online payments: itdibs@pnb.co.in
For issues related to internet banking: ibshelpdesk@pnb.co.in
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PNB also offers complaint forms to its customers so that they can report their concerns without putting much effort into getting their issues resolved. The complaint form is available on the official website of the Punjab National Bank. Customers can fill this form with their queries, complaints, grievances or feedback.
Customers should also write their registered email id in the end to receive the reply over their email. As an alternative, customers can also use the ‘Online Complaint Cum Feedback Kiosk’ given at the Head Office or Field General Manager Office of Punjab National Bank.
If a customer’s query is still unanswered or unsatisfying after contacting the above-mentioned modes of communication, then he/she can also escalate the issue to the higher authorities of the bank including the nodal officer, general manager, etc. Given below are the contact details of the higher authorities:
Principal Nodal Officer (General Manager),
Punjab National Bank
Head Office – 5, Sansad Marg, New Delhi, India 110001
Contact Number – +91-11-23716185Fax Number – +91 11 2332 3707
Email ID: – care@pnb.co.in
PNB
Credit Card Processing Centre,
11th Floor, Atma Ram House,
1 Tolstoy Marg,
New Delhi –110001
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Punjab National Bank is India’s first Swadeshi Bank that incorporated on 12th April 1895. The bank has a strong network base of over 80 million customers, 10681 ATMs, 6937 branches across 764 cities around the country. From many years, the bank has been showing consistent growth and success since its inception.
