Punjab National Bank(PNB) Personal Loan Customer Care

Disclaimer: Punjab National Bank is not a Paisabazaar partner for personal loans and all content herein is strictly informative in nature. Paisabazaar is not affiliated with, sponsored by or in any way connected to Punjab National Bank for personal loans. No offers/services from Punjab National Bank are being provided by Paisabazaar for personal loans. For further information about Punjab National Bank for personal loans, users are required to reach out directly to Punjab National Bank.

Punjab National Bank(PNB) Personal Loan Customer Care

Toll Free Number for Registering Grievances

1800 103 2222

1800 180 2222

Paid Number for Registering Grievances

Paid No: 0120-2490000

For Banking Services

1800 180 2222

1800 103 2222

Global Users: +91 120 2490000

Landline :011-28044907

For Apply Online

Toll Free/Miss Call: 18001805555

By SMS: 5607040

The existing customers of PNB Personal Loan can also submit complaints online or service requests (CGRMS Form) available under the “Complaint” section of the “Customer Care” page of the bank’s website for a faster resolution process.

NRI Customer Care Numbers

NRI customers can contact the bank through any of the above channels for queries or grievances:

Address:

NRI Cell (Retail Liability Banking division)

PNB Corporate Office

1st Floor, West Wing,

Plot No: 4, Sector-10 Dwarka

New Delhi-110075, India

Dedicated NRI Telephone lines:

+91-11- 28044202

+91-11-28044201

International Toll Free Nos. for NRI Customers:

Unitd States: +18444519295

United Kingdom: +448000318030

UAE: +800035770298

Dedicated Email ID:

nri@pnb.co.in

ebaydelhiaof@pnb.co.in

Last updated on 20 February 2024

Grievance Redressal 

In case of any grievances, personal loan customers can approach the Branch Manager or can directly approach the Head office and escalate their concerns to Customer Care Centre, Head Office (HO), New Delhi through an email at care@pnb.co.in or call following numbers:-

Toll Free Numbers

1800 1800
1800 2021
1800 180 2222
1800 103 2222

Paid Number

0120-2490000

The customers of overseas branches who are dissatisfied with the responses received from Chief Executive, PNB Hong Kong or Chief Executive Officer, PNB, BO: DIFC, Dubai in respect of their grievances or complaints, can escalate their concerns to the General Manager, International Banking Division, Head Office: Sector 10, Dwarka, New Delhi or email: ibd@pnb.co.in.

Time Schedule For Redressal Of Complaints

General complaints: 15 days

Complaints forwarded by RBI/MOF/ MPs/VVIPs/PMO: 15 days

Further, the bank will deliver a final response or explain the need for additional time within 30 days of receiving the complaint, if a complaint requires more time for assessment of the issues involved or detailed investigations or any enquiries.

The aggrieved customers can also communicate directly with the Principal Nodal Officer at the following address:

Details Of Principal Nodal Officer

Sh. Pulin Kumar Pattanaik
General Manager
Customer Care Centre
Plot No. 5, Institutional Area, Sector-32
Gurugram (Haryana)- 122001
Tel.No:+91-124-4126244
E-Mail: pno@pnb.co.in

Customer grievances are addressed between 3.00 p.m. and 5.00 p.m. as per the details mentioned in the following table:

Sr No	Level	Office Bearer*
1	Branch	Branch Head/ Dy. Branch Head
2	Circle Office	Circle Head
3	Zonal Office	ZM/ CGM
4	Head Office	PNO (GM, CCC : HO)

*In case BH / CH / ZM / PNO are on leave or away from office due to official work, the second person of the respective office will attend to the customer.

Details of PNB Zonal Managers

S No.	Zonal Office	Name	Contact No	Address	Mail ID
1	Agra	Jan Mohammed	562-4012549	1-2 Raghunath Nagar Mg Road Agra 282002	zoagra@pnb.co.in
2	Ahmedabad	Dipankar Mahapatra	079-47010202	4th Floor, Chanakya Building, Near Dinesh Hall, Off Ashram Road, Ahmedabad-380009	zoahm@pnb.co.in
3	Amritsar	Parveen Goyal	0183-2565281, 0183-5017111	SCO 10, Distt. Shopping Complex, Near Passport Office, Ranjit Avenue, Amritsar 143001	zoamritsar@pnb.co.in
4	Bhopal	Shailendra Singh Bora	0755-2550663	Punjab National Zonal Office – 2nd Floor – Pnb House 1, Arera Hills, Bhopal – 462011	bhopal@pnb.co.in
5	Bhubhaneshwar	Udaya Bhaskar Reddy Alturu	0674-2353050	J/3, revenue plot no.-1561(p), at-jagamara, po-khandagiri, bhubaneswar-751030 (odisha)	zobbsr@pnb.co.in
6	Chandigarh	Dr. Rajesh Prasad	0172-2721037	1st Floor, PNB House, Bank Square, Sector- 17 B, Chandigarh	fgmochd@pnb.co.in
7	Chennai	Bhuvaneshwari Venkataraman	044-28112218	PNB Towers, No.46-49, 4th & 5th Floor, RH Road, Royapettah, Chennai- 600014	zochennai@pnb.co.in
8	Dehradun	Sachidanand Dubey	0135-2710107	IInd Floor, Radha Palace,78-Rajpur Road, Dehradun-248001	zodeh@pnb.co.in
9	Delhi	Sameer Bajpai	011-43560952	2nd Floor ,7th , Bhikaji Cama Place , New Delhi	zmdelhi@pnb.co.in
10	Durgapur	Sumant Kumar	0342-2646342	City Centre ,Red Cross Road ,Durgapur 713216 ,West Bengal	zodurgapur@pnb.co.in
11	Guwahati	Chittaranjan Prusty	94340-14533	UBI Building, 2nd floor, H.B. Road, Panbazar, Guwahati (Assam) 781001	zoguwahati@pnb.co.in
12	Hyderabad	Deepak Kumar Shrivastava	040-23235646	(Camp Office) 6-1-73,2nd Floor, Saeed Plaza, Lakdi-Ka-Pul, Hyderabad, Telangana-500 004	zohtd@pnb.co.in
13	Jaipur	Radha Krishan Bajpai	0141-2743349	2. Nehru Place, tonk road, Jaipur-302015, Rajasthan	zojpr@pnb.co.in
14	Kolkata	P Mahender	033-22489802	United Tower, 11, Hemanta Basu Sarani, Dalhousie, Kolkata- 700001	zokolkata@pnb.co.in
15	Lucknow	Mrityunjay	0522-2306435	Vibhuti Khand Gomti Nagar Lucknow	zolucknow@pnb.co.in
16	Ludhiana	Puskar Kumar Tarai	0161-2550120	Site no. 5, Ferozepur Road, Ludhiana, 141012	zoludhiana@pnb.co.in
17	Meerut	Sanjeev Kumar Dubey	0121-2671472	Pnb Zonal Office Lic Building Prabhat Nagar Meerut -250002	zomeerut@pnb.co.in / fgmmrt@pnb.co.in
18	Mumbai	Firoz Hasnain	022-22833802	3rd Floor, Plot No C-29, PNB BOI Tower, BKC, Bandra East, Mumbai, 400051	zomumbai@pnb.co.in
19	Patna	Sudhanshu Shekhar Das	0612-2506709	2nd Floor Chanakya Towers, R Block Patna 800001	fgmptn@pnb.co.in
20	Raipur	Vadisetti Srinivas	0771-2210401	Zonal Office, First floor, Plot No. 46, Sector 24, Opposite Block `A Office Campus, Atal Nagar, Naya Raipur-492018	zoraipur@pnb.co.in
21	Shimla	Naresh Kumar Garg	0177-2651441	3 rd Floor Mc Parking Cart Road 171001	zoshimla@pnb.co.in
22	Varanasi	Ajay Kumar Singh	0542-2506063	102, 1st Floor, Varanasi Trade Centre, Maqbool Alam Road,Varanasi-221 002 (U.P.)	zovaranasi@pnb.co.in

Customers’ Day is conducted on the 10th of every month in the bank or on the next working day if the 10th is a holiday.

Banking Ombudsman

If a customer still feels dissatisfied with the resolution provided or he/she does not receive a final reply of his/her grievances within a month of his complaint, the concerned customer can approach the Banking Ombudsman. The complaint form of the same is available under the  “Complaint” section of the “Customer Care” page of the bank’s website.

FAQs

1. Where can I find the nearest branch of Punjab National Bank?

Ans.You can locate the nearest branch of Punjab National Bank by using the branch locator on the website.

2. If I am not drawing my pension through the bank, can I apply for a PNB pension loan?

Ans.No, to avail a pension loan from the bank, it is necessary to have a pension account with the bank.

3. Does PNB Customer Care have any toll-free numbers in India?

Ans.Yes. Toll free customer care numbers of Punjab National Bank in India are – 1800-180-2222 and 1800-103-2222.

4. Is there a separate PNB customer care number for NRI residing in the UAE?

Ans.Yes. If you are an NRI residing in UAE (United Arab Emirates), you can call the country-specific NRI customer care number of PNB – 80-00-3577-0298.

5. In case of grievance, can I approach the General Manager of Punjab National Bank?

Ans.Yes. It is possible, but, only if, you have attempted to but not received a resolution to your issue at any of the lower levels such as Customer Care, Chief Host, Circle Head and Zonal Manager.

Please Note: PNB is not a Paisabazaar partner. Offers would be from partner Banks/NBFCs only.